This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 1,344 complaints

Continental Services Group, Inc. d/b/a ConServe - Debt Collector Complaint Profile

CFPB complaint profile across 53 states, reputation grade C.

Complaints by issue type

What consumers report about Continental Services Group, Inc. d/b/a ConServe

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 59.5/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Continental Services Group, Inc. d/b/a ConServe ranks ahead of 41% of the 5,283 collectors PlainCollector grades - 59% keep a cleaner CFPB record, on 1,344 all-time complaints and a 100% timely-response rate.

41st pct
reputation rank of 5,283 graded collectors
1,344
CFPB complaints, all-time
100%
answered inside the CFPB window
375
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Continental Services Group, Inc. d/b/a ConServe?

Continental Services Group, Inc. d/b/a ConServe has accumulated 1,344 total CFPB complaints across 53 states, with 375 filed in the most recent 12 months against 969 historical complaints before that window. The trailing-12-month volume represents 27.9% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 100% timely-response rate against a 6% consumer-dispute-after-response rate.

Complaints have been recorded across 53 states, led by Florida with 312 and Texas with 141. Normalized against the full CFPB collector database, the reputation score of 59.5/100 places Continental Services Group, Inc. d/b/a ConServe in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

1,344

high-volume (CCDB)

Last 12 months

375

27.9% of all-time complaints

Stable →

States active

53

nationwide footprint

Timely response rate

100%

excellent band

Consumer disputes

6%

low (vertical avg ~19%)

Reputation grade

C

59.5/100 composite

How does Continental Services Group, Inc. d/b/a ConServe's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

59 41st percentile higher than 41% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Continental Services Group, Inc. d/b/a ConServe versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 5.9%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 94.6%

Share of US states + territories with at least one filed complaint against this collector.

How does Continental Services Group, Inc. d/b/a ConServe compare to its peers?

How does Continental Services Group, Inc. d/b/a ConServe compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Continental Services G… National average
Complaints (last 12 mo)lower is better
375
263
268
Timely-response ratehigher is better
100%
96%
91%
Consumer-dispute ratelower is better
6%
10%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-10 2026-01

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 496
Written notification about debt - 277
False statements or representation - 171
Took or threatened to take negative or legal action - 100
Communication tactics - 97
Cont'd attempts collect debt not owed - 97
Disclosure verification of debt - 38
Improper contact or sharing of info - 32
Threatened to contact someone or share information improperly - 18
Electronic communications - 12

Where do complaints against Continental Services Group, Inc. d/b/a ConServe come from?

Continental Services Group, Inc. d/b/a ConServe's own per-state count, not a national baseline.

Top states by complaints against Continental Services Group, Inc. d/b/a ConServe

Across 53 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Continental Services Group, Inc. d/b/a ConServe contacts you

A grade of C signals how Continental Services Group, Inc. d/b/a ConServe's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Continental Services Group, Inc. d/b/a ConServe and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Continental Services Group, Inc. d/b/a ConServe ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Continental Services Group, Inc. d/b/a ConServe? ▼

The most common issue consumers report about Continental Services Group, Inc. d/b/a ConServe is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,344 complaints filed with the CFPB.

Are complaints against Continental Services Group, Inc. d/b/a ConServe increasing or decreasing? ▼

Complaints against Continental Services Group, Inc. d/b/a ConServe have been stable. The company received 375 complaints in the last 12 months.

What is Continental Services Group, Inc. d/b/a ConServe's reputation grade? ▼

Continental Services Group, Inc. d/b/a ConServe has a reputation grade of C (score: 59.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Continental Services Group, Inc. d/b/a ConServe respond to consumer complaints? ▼

Continental Services Group, Inc. d/b/a ConServe has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 6% of cases.

In how many states does Continental Services Group, Inc. d/b/a ConServe operate? ▼

Continental Services Group, Inc. d/b/a ConServe has received CFPB complaints from consumers in 53 states, with the most complaints from Florida (312 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.