Total CFPB complaints
155
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 155 complaints
Continental Credit Control — Debt Collector Complaint Profile
CFPB complaint profile across 11 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Continental Credit Control
- Attempts to collect debt not owed
Attempts to collect debt not owed
52 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
25 complaints
- False statements or representation
False statements or representation
21 complaints
- Written notification about debt 20
Written notification about debt
20 complaints
- Disclosure verification of debt 7
Disclosure verification of debt
7 complaints
- Took or threatened to take negative or legal action 6
Took or threatened to take negative or legal action
6 complaints
D
Grade D · 56.0/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Continental Credit Control?
Continental Credit Control has accumulated 155 total CFPB complaints across 11 states, with 12 filed in the most recent 12 months against 143 historical complaints before that window. The trailing-12-month volume represents 7.7% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 99% timely-response rate against a 33% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 11 states, led by California with 140 and Minnesota with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 56.0/100 places Continental Credit Control in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
12
7.7% of total history
Stable →
States active
11
Distinct state filings
Timely response rate
99%
Within CFPB SLA window
Consumer disputes
33%
After company response
Reputation grade
D
56.0/100 composite
Response-quality profile
How Continental Credit Control performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 98.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 65.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 19.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Continental Credit Control compare to its peers?
Continental Credit Con… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-11 2026-02
Top Consumer Issues
Attempts to collect debt not owed52 (%)
False statements or representation21 (%)
Written notification about debt20 (%)
Cont'd attempts collect debt not owed25 (%)
Disclosure verification of debt7 (%)
Took or threatened to take negative or legal action6 (%)
Communication tactics3 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 27 |
| Attempts to collect debt not owed | Debt was paid | 25 |
| False statements or representation | Attempted to collect wrong amount | 21 |
| Written notification about debt | Didn't receive enough information to verify debt | 16 |
| Cont'd attempts collect debt not owed | Debt is not mine | 13 |
| Cont'd attempts collect debt not owed | Debt was paid | 12 |
| Disclosure verification of debt | Not given enough info to verify debt | 7 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 6 |
| Written notification about debt | Didn't receive notice of right to dispute | 4 |
| Communication tactics | Frequent or repeated calls | 3 |
Where do complaints against Continental Credit Control come from?
The states where consumers have filed the most CFPB complaints against Continental Credit Control. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Continental Credit Control
Across 11 states with at least one filing
- California
California
140 complaints
- Minnesota 2
Minnesota
2 complaints
- Texas 2
Texas
2 complaints
- Oklahoma 2
Oklahoma
2 complaints
- Tennessee 1
Tennessee
1 complaints
- Alaska 1
Alaska
1 complaints
- Massachusetts 1
Massachusetts
1 complaints
- Illinois 1
Illinois
1 complaints
Frequently Asked Questions
What is the most common complaint against Continental Credit Control? ▼
The most common issue consumers report about Continental Credit Control is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 155 complaints filed with the CFPB.
Are complaints against Continental Credit Control increasing or decreasing? ▼
Complaints against Continental Credit Control have been stable. The company received 12 complaints in the last 12 months.
What is Continental Credit Control's reputation grade? ▼
Continental Credit Control has a reputation grade of D (score: 56.0/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Continental Credit Control respond to consumer complaints? ▼
Continental Credit Control has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 33% of cases.
In how many states does Continental Credit Control operate? ▼
Continental Credit Control has received CFPB complaints from consumers in 11 states, with the most complaints from California (140 complaints).
What can I do if Continental Credit Control is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Continental Credit Control violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |