Total CFPB complaints
8
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 8 complaints
Consumer Solutions Group — Debt Collector Complaint Profile
CFPB complaint profile across 6 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Consumer Solutions Group
- Communication tactics
Communication tactics
3 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
2 complaints
- False statements or representation
False statements or representation
2 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
C
Grade C · 62.7/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Consumer Solutions Group?
Consumer Solutions Group has accumulated 8 total CFPB complaints across 6 states, with 0 filed in the most recent 12 months against 8 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Used obscene, profane, or other abusive language", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 88% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 6 states, led by Ohio with 3 and New Hampshire with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 62.7/100 places Consumer Solutions Group in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
6
Distinct state filings
Timely response rate
88%
Within CFPB SLA window
Reputation grade
C
62.7/100 composite
Response-quality profile
How Consumer Solutions Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 87.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 10.7%
Share of US states + territories with at least one filed complaint against this collector.
How does Consumer Solutions Group compare to its peers?
Consumer Solutions Gro… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-11 2023-04
Top Consumer Issues
Communication tactics3 (%)
Attempts to collect debt not owed2 (%)
Threatened to contact someone or share information improperly1 (%)
False statements or representation2 (%)
Most common issue: Communication tactics — Used obscene, profane, or other abusive language
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Used obscene, profane, or other abusive language | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
| False statements or representation | Indicated you were committing crime by not paying debt | 1 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
Where do complaints against Consumer Solutions Group come from?
The states where consumers have filed the most CFPB complaints against Consumer Solutions Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Consumer Solutions Group
Across 6 states with at least one filing
- Ohio
Ohio
3 complaints
- New Hampshire 1
New Hampshire
1 complaints
- Louisiana 1
Louisiana
1 complaints
- Nevada 1
Nevada
1 complaints
- Alabama 1
Alabama
1 complaints
- Michigan 1
Michigan
1 complaints
Frequently Asked Questions
What is the most common complaint against Consumer Solutions Group? ▼
The most common issue consumers report about Consumer Solutions Group is "Communication tactics", specifically "Used obscene, profane, or other abusive language". This is based on 8 complaints filed with the CFPB.
Are complaints against Consumer Solutions Group increasing or decreasing? ▼
Complaints against Consumer Solutions Group have been stable. The company received 0 complaints in the last 12 months.
What is Consumer Solutions Group's reputation grade? ▼
Consumer Solutions Group has a reputation grade of C (score: 62.7/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Consumer Solutions Group respond to consumer complaints? ▼
Consumer Solutions Group has a 88% timely response rate to CFPB complaints.
In how many states does Consumer Solutions Group operate? ▼
Consumer Solutions Group has received CFPB complaints from consumers in 6 states, with the most complaints from Ohio (3 complaints).
What can I do if Consumer Solutions Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Consumer Solutions Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |