Total CFPB complaints
220
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 220 complaints
Consumer Financial Services Solutions, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 30 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Consumer Financial Services Solutions, Inc.
- Didn't provide services promised
Didn't provide services promised
81 complaints
- Charged upfront or unexpected fees
Charged upfront or unexpected fees
48 complaints
- Confusing or missing disclosures 19
Confusing or missing disclosures
19 complaints
- Confusing or misleading advertising or marketing 18
Confusing or misleading advertising or marketing
18 complaints
- Unauthorized withdrawals or charges 17
Unauthorized withdrawals or charges
17 complaints
- Problem with customer service 9
Problem with customer service
9 complaints
F
Grade F · 42.9/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Consumer Financial Services Solutions, Inc.?
Consumer Financial Services Solutions, Inc. has accumulated 220 total CFPB complaints across 30 states, with 141 filed in the most recent 12 months against 79 historical complaints before that window. The trailing-12-month volume represents 64.1% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Didn't provide services promised", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 77% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 30 states, led by Florida with 30 and Texas with 27, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 42.9/100 places Consumer Financial Services Solutions, Inc. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
141
64.1% of total history
Rising ↑
States active
30
Distinct state filings
Timely response rate
77%
Within CFPB SLA window
Reputation grade
F
42.9/100 composite
Response-quality profile
How Consumer Financial Services Solutions, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 76.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 53.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Consumer Financial Services Solutions, Inc. compare to its peers?
Consumer Financial Ser… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-03 2026-03
Top Consumer Issues
Didn't provide services promised81 (%)
Charged upfront or unexpected fees48 (%)
Confusing or missing disclosures19 (%)
Confusing or misleading advertising or marketing18 (%)
Unauthorized withdrawals or charges17 (%)
Problem with customer service9 (%)
False statements or representation7 (%)
Attempts to collect debt not owed4 (%)
Most common issue: Didn't provide services promised
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Didn't provide services promised | — | 81 |
| Charged upfront or unexpected fees | — | 48 |
| Confusing or missing disclosures | — | 19 |
| Confusing or misleading advertising or marketing | — | 18 |
| Unauthorized withdrawals or charges | — | 17 |
| Problem with customer service | — | 9 |
| False statements or representation | Attempted to collect wrong amount | 7 |
| Attempts to collect debt not owed | Debt is not yours | 4 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 3 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 2 |
Where do complaints against Consumer Financial Services Solutions, Inc. come from?
The states where consumers have filed the most CFPB complaints against Consumer Financial Services Solutions, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Consumer Financial Services Solutions, Inc.
Across 30 states with at least one filing
- Florida
Florida
30 complaints
- Texas
Texas
27 complaints
- New York
New York
23 complaints
- California
California
18 complaints
- Pennsylvania
Pennsylvania
16 complaints
- Massachusetts
Massachusetts
13 complaints
- Michigan 11
Michigan
11 complaints
- North Carolina 11
North Carolina
11 complaints
Frequently Asked Questions
What is the most common complaint against Consumer Financial Services Solutions, Inc.? ▼
The most common issue consumers report about Consumer Financial Services Solutions, Inc. is "Didn't provide services promised". This is based on 220 complaints filed with the CFPB.
Are complaints against Consumer Financial Services Solutions, Inc. increasing or decreasing? ▼
Complaints against Consumer Financial Services Solutions, Inc. are rising. The company received 141 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Consumer Financial Services Solutions, Inc.'s reputation grade? ▼
Consumer Financial Services Solutions, Inc. has a reputation grade of F (score: 42.9/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Consumer Financial Services Solutions, Inc. respond to consumer complaints? ▼
Consumer Financial Services Solutions, Inc. has a 77% timely response rate to CFPB complaints.
In how many states does Consumer Financial Services Solutions, Inc. operate? ▼
Consumer Financial Services Solutions, Inc. has received CFPB complaints from consumers in 30 states, with the most complaints from Florida (30 complaints).
What can I do if Consumer Financial Services Solutions, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Consumer Financial Services Solutions, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |