This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 357 complaints

Concord Servicing Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 44 states, reputation grade C.

Complaints by issue type

What consumers report about Concord Servicing Corporation

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 60.1/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Concord Servicing Corporation ranks ahead of 43% of the 5,283 collectors PlainCollector grades - 57% keep a cleaner CFPB record, on 357 all-time complaints and a 99% timely-response rate.

43rd pct
reputation rank of 5,283 graded collectors
357
CFPB complaints, all-time
99%
answered inside the CFPB window
150
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Concord Servicing Corporation?

Concord Servicing Corporation has accumulated 357 total CFPB complaints across 44 states, with 150 filed in the most recent 12 months against 207 historical complaints before that window. The trailing-12-month volume represents 42.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 99% timely-response rate against a 10% consumer-dispute-after-response rate.

Complaints have been recorded across 44 states, led by Texas with 63 and California with 62. Normalized against the full CFPB collector database, the reputation score of 60.1/100 places Concord Servicing Corporation in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

357

mid-volume (CCDB)

Last 12 months

150

42.0% of all-time complaints

Rising ↑

States active

44

multi-region footprint

Timely response rate

99%

excellent band

Consumer disputes

10%

low (vertical avg ~19%)

Reputation grade

C

60.1/100 composite

How does Concord Servicing Corporation's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

60 43rd percentile higher than 43% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Concord Servicing Corporation versus the debt-collection vertical average.

Timely response within SLA 99.3%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 9.8%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 78.6%

Share of US states + territories with at least one filed complaint against this collector.

How does Concord Servicing Corporation compare to its peers?

How does Concord Servicing Corporation compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Concord Servicing Corp… National average
Complaints (last 12 mo)lower is better
150
74
268
Timely-response ratehigher is better
99%
98%
91%
Consumer-dispute ratelower is better
10%
13%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 123
Took or threatened to take negative or legal action - 61
Written notification about debt - 54
False statements or representation - 47
Communication tactics - 33
Cont'd attempts collect debt not owed - 24
Electronic communications - 5
Improper contact or sharing of info - 4
Disclosure verification of debt - 3
Threatened to contact someone or share information improperly - 3

Where do complaints against Concord Servicing Corporation come from?

Concord Servicing Corporation's own per-state count, not a national baseline.

Top states by complaints against Concord Servicing Corporation

Across 44 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Concord Servicing Corporation contacts you

A grade of C signals how Concord Servicing Corporation's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Concord Servicing Corporation and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Concord Servicing Corporation ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Concord Servicing Corporation? ▼

The most common issue consumers report about Concord Servicing Corporation is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 357 complaints filed with the CFPB.

Are complaints against Concord Servicing Corporation increasing or decreasing? ▼

Complaints against Concord Servicing Corporation are rising. The company received 150 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Concord Servicing Corporation's reputation grade? ▼

Concord Servicing Corporation has a reputation grade of C (score: 60.1/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Concord Servicing Corporation respond to consumer complaints? ▼

Concord Servicing Corporation has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 10% of cases.

In how many states does Concord Servicing Corporation operate? ▼

Concord Servicing Corporation has received CFPB complaints from consumers in 44 states, with the most complaints from Texas (63 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.