Total CFPB complaints
64
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 64 complaints
Compass Recovery Group, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 24 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Compass Recovery Group, LLC
- Communication tactics
Communication tactics
21 complaints
- Threatened to contact someone or share information improperly
Threatened to contact someone or share information improperly
15 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
10 complaints
- False statements or representation 6
False statements or representation
6 complaints
- Written notification about debt 2
Written notification about debt
2 complaints
D
Grade D · 54.5/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Compass Recovery Group, LLC?
Compass Recovery Group, LLC has accumulated 64 total CFPB complaints across 24 states, with 10 filed in the most recent 12 months against 54 historical complaints before that window. The trailing-12-month volume represents 15.6% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 24 states, led by California with 8 and Texas with 6, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 54.5/100 places Compass Recovery Group, LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
10
15.6% of total history
Rising ↑
States active
24
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Reputation grade
D
54.5/100 composite
Response-quality profile
How Compass Recovery Group, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 98.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 42.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Compass Recovery Group, LLC compare to its peers?
Compass Recovery Group… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-10 2026-02
Top Consumer Issues
Communication tactics21 (%)
Threatened to contact someone or share information improperly15 (%)
Took or threatened to take negative or legal action10 (%)
False statements or representation6 (%)
Written notification about debt2 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 14 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 10 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 7 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 7 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 4 |
| Threatened to contact someone or share information improperly | Contacted your employer | 3 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 3 |
| Threatened to contact someone or share information improperly | Contacted you after you asked them to stop | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| False statements or representation | Attempted to collect wrong amount | 2 |
Where do complaints against Compass Recovery Group, LLC come from?
The states where consumers have filed the most CFPB complaints against Compass Recovery Group, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Compass Recovery Group, LLC
Across 24 states with at least one filing
- California
California
8 complaints
- Texas
Texas
6 complaints
- New York
New York
5 complaints
- Florida
Florida
5 complaints
- North Carolina
North Carolina
4 complaints
- Maryland
Maryland
4 complaints
- Massachusetts 2
Massachusetts
2 complaints
- South Carolina 2
South Carolina
2 complaints
Frequently Asked Questions
What is the most common complaint against Compass Recovery Group, LLC? ▼
The most common issue consumers report about Compass Recovery Group, LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 64 complaints filed with the CFPB.
Are complaints against Compass Recovery Group, LLC increasing or decreasing? ▼
Complaints against Compass Recovery Group, LLC are rising. The company received 10 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Compass Recovery Group, LLC's reputation grade? ▼
Compass Recovery Group, LLC has a reputation grade of D (score: 54.5/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Compass Recovery Group, LLC respond to consumer complaints? ▼
Compass Recovery Group, LLC has a 98% timely response rate to CFPB complaints.
In how many states does Compass Recovery Group, LLC operate? ▼
Compass Recovery Group, LLC has received CFPB complaints from consumers in 24 states, with the most complaints from California (8 complaints).
What can I do if Compass Recovery Group, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Compass Recovery Group, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |