This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 66 complaints

Compass Recovery Group, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 24 states, reputation grade D.

Complaints by issue type

What consumers report about Compass Recovery Group, LLC

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 54.5/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Compass Recovery Group, LLC ranks ahead of 24% of the 5,283 collectors PlainCollector grades - 76% keep a cleaner CFPB record, on 66 all-time complaints and a 98% timely-response rate.

24th pct
reputation rank of 5,283 graded collectors
66
CFPB complaints, all-time
98%
answered inside the CFPB window
9
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Compass Recovery Group, LLC?

Compass Recovery Group, LLC has accumulated 66 total CFPB complaints across 24 states, with 9 filed in the most recent 12 months against 57 historical complaints before that window. The trailing-12-month volume represents 13.6% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls". The company posts a 98% timely-response rate.

Complaints have been recorded across 24 states, led by California with 8 and Florida with 7. Normalized against the full CFPB collector database, the reputation score of 54.5/100 places Compass Recovery Group, LLC in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

66

low-volume (CCDB)

Last 12 months

9

13.6% of all-time complaints

Falling ↓

States active

24

multi-region footprint

Timely response rate

98%

excellent band

Reputation grade

D

54.5/100 composite

How does Compass Recovery Group, LLC's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

55 Bottom 24% higher than 24% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Compass Recovery Group, LLC versus the debt-collection vertical average.

Timely response within SLA 98.4%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 42.9%

Share of US states + territories with at least one filed complaint against this collector.

How does Compass Recovery Group, LLC compare to its peers?

How does Compass Recovery Group, LLC compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Compass Recovery Group… National average
Complaints (last 12 mo)lower is better
9
1
268
Timely-response ratehigher is better
98%
98%
91%
Consumer-dispute ratelower is better
0%
21%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2025-04 2025-04

Issue Detail Breakdown

Issue Sub-Issue Complaints
Communication tactics - 22
Threatened to contact someone or share information improperly - 17
Took or threatened to take negative or legal action - 14
False statements or representation - 6
Written notification about debt - 4
Attempts to collect debt not owed - 2
Electronic communications - 1

Where do complaints against Compass Recovery Group, LLC come from?

Compass Recovery Group, LLC's own per-state count, not a national baseline.

Top states by complaints against Compass Recovery Group, LLC

Across 24 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Compass Recovery Group, LLC contacts you

A grade of D signals how Compass Recovery Group, LLC's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Compass Recovery Group, LLC and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Compass Recovery Group, LLC ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Compass Recovery Group, LLC? ▼

The most common issue consumers report about Compass Recovery Group, LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 66 complaints filed with the CFPB.

Are complaints against Compass Recovery Group, LLC increasing or decreasing? ▼

Complaints against Compass Recovery Group, LLC are falling. The company received 9 complaints in the last 12 months, showing improvement over prior periods.

What is Compass Recovery Group, LLC's reputation grade? ▼

Compass Recovery Group, LLC has a reputation grade of D (score: 54.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Compass Recovery Group, LLC respond to consumer complaints? ▼

Compass Recovery Group, LLC has a 98% timely response rate to CFPB complaints.

In how many states does Compass Recovery Group, LLC operate? ▼

Compass Recovery Group, LLC has received CFPB complaints from consumers in 24 states, with the most complaints from California (8 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.