This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 15 complaints

Commercial Services Group, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 12 states, reputation grade D.

Complaints by issue type

What consumers report about Commercial Services Group, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 58.7/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Commercial Services Group, Inc. ranks ahead of 37% of the 5,283 collectors PlainCollector grades - 63% keep a cleaner CFPB record, on 15 all-time complaints and a 87% timely-response rate.

37th pct
reputation rank of 5,283 graded collectors
15
CFPB complaints, all-time
87%
answered inside the CFPB window
4
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Commercial Services Group, Inc.?

Commercial Services Group, Inc. has accumulated 15 total CFPB complaints across 12 states, with 4 filed in the most recent 12 months against 11 historical complaints before that window. The trailing-12-month volume represents 26.7% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 87% timely-response rate.

Complaints have been recorded across 12 states, led by Georgia with 3 and Texas with 2. Normalized against the full CFPB collector database, the reputation score of 58.7/100 places Commercial Services Group, Inc. in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

15

low-volume (CCDB)

Last 12 months

4

26.7% of all-time complaints

Stable →

States active

12

regional footprint

Timely response rate

87%

acceptable band

Reputation grade

D

58.7/100 composite

How does Commercial Services Group, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

59 37th percentile higher than 37% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Commercial Services Group, Inc. versus the debt-collection vertical average.

Timely response within SLA 86.7%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 21.4%

Share of US states + territories with at least one filed complaint against this collector.

How does Commercial Services Group, Inc. compare to its peers?

How does COMMERCIAL SERVICES GROUP, INC. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
COMMERCIAL SERVICES GR… National average
Complaints (last 12 mo)lower is better
4
2
268
Timely-response ratehigher is better
87%
71%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2020-09 2026-02

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 8
False statements or representation - 3
Written notification about debt - 2
Took or threatened to take negative or legal action - 2

Where do complaints against Commercial Services Group, Inc. come from?

Commercial Services Group, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Commercial Services Group, Inc.

Across 12 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Commercial Services Group, Inc. contacts you

A grade of D signals how Commercial Services Group, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Commercial Services Group, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Commercial Services Group, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Commercial Services Group, Inc.? ▼

The most common issue consumers report about Commercial Services Group, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 15 complaints filed with the CFPB.

Are complaints against Commercial Services Group, Inc. increasing or decreasing? ▼

Complaints against Commercial Services Group, Inc. have been stable. The company received 4 complaints in the last 12 months.

What is Commercial Services Group, Inc.'s reputation grade? ▼

Commercial Services Group, Inc. has a reputation grade of D (score: 58.7/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Commercial Services Group, Inc. respond to consumer complaints? ▼

Commercial Services Group, Inc. has a 87% timely response rate to CFPB complaints.

In how many states does Commercial Services Group, Inc. operate? ▼

Commercial Services Group, Inc. has received CFPB complaints from consumers in 12 states, with the most complaints from Georgia (3 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.