Total CFPB complaints
8
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 8 complaints
Commercial Credit Counseling Services Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 7 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Commercial Credit Counseling Services Inc.
- Didn't provide services promised
Didn't provide services promised
4 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
2 complaints
- False statements or representation 1
False statements or representation
1 complaints
- Confusing or misleading advertising or marketing 1
Confusing or misleading advertising or marketing
1 complaints
D
Grade D · 58.9/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Commercial Credit Counseling Services Inc.?
Commercial Credit Counseling Services Inc. has accumulated 8 total CFPB complaints across 7 states, with 2 filed in the most recent 12 months against 6 historical complaints before that window. The trailing-12-month volume represents 25.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Didn't provide services promised", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 75% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 7 states, led by Arizona with 2 and Florida with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 58.9/100 places Commercial Credit Counseling Services Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
2
25.0% of total history
Falling ↓
States active
7
Distinct state filings
Timely response rate
75%
Within CFPB SLA window
Reputation grade
D
58.9/100 composite
Response-quality profile
How Commercial Credit Counseling Services Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 75.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 12.5%
Share of US states + territories with at least one filed complaint against this collector.
How does Commercial Credit Counseling Services Inc. compare to its peers?
Commercial Credit Coun… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2020-05 2025-07
Top Consumer Issues
Didn't provide services promised4 (%)
False statements or representation1 (%)
Took or threatened to take negative or legal action2 (%)
Confusing or misleading advertising or marketing1 (%)
Most common issue: Didn't provide services promised
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Didn't provide services promised | — | 4 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
| Confusing or misleading advertising or marketing | — | 1 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 1 |
Where do complaints against Commercial Credit Counseling Services Inc. come from?
The states where consumers have filed the most CFPB complaints against Commercial Credit Counseling Services Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Commercial Credit Counseling Services Inc.
Across 7 states with at least one filing
- Arizona
Arizona
2 complaints
- Florida
Florida
1 complaints
- Connecticut
Connecticut
1 complaints
- North Carolina
North Carolina
1 complaints
- Oregon
Oregon
1 complaints
- Louisiana
Louisiana
1 complaints
- Maryland
Maryland
1 complaints
Frequently Asked Questions
What is the most common complaint against Commercial Credit Counseling Services Inc.? ▼
The most common issue consumers report about Commercial Credit Counseling Services Inc. is "Didn't provide services promised". This is based on 8 complaints filed with the CFPB.
Are complaints against Commercial Credit Counseling Services Inc. increasing or decreasing? ▼
Complaints against Commercial Credit Counseling Services Inc. are falling. The company received 2 complaints in the last 12 months, showing improvement over prior periods.
What is Commercial Credit Counseling Services Inc.'s reputation grade? ▼
Commercial Credit Counseling Services Inc. has a reputation grade of D (score: 58.9/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Commercial Credit Counseling Services Inc. respond to consumer complaints? ▼
Commercial Credit Counseling Services Inc. has a 75% timely response rate to CFPB complaints.
In how many states does Commercial Credit Counseling Services Inc. operate? ▼
Commercial Credit Counseling Services Inc. has received CFPB complaints from consumers in 7 states, with the most complaints from Arizona (2 complaints).
What can I do if Commercial Credit Counseling Services Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Commercial Credit Counseling Services Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |