Total CFPB complaints
22
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 22 complaints
COLUMBIA BANKING SYSTEM, INC. — Debt Collector Complaint Profile
CFPB complaint profile across 13 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about COLUMBIA BANKING SYSTEM, INC.
- Attempts to collect debt not owed
Attempts to collect debt not owed
8 complaints
- False statements or representation
False statements or representation
4 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
4 complaints
- Written notification about debt 2
Written notification about debt
2 complaints
- Communication tactics 1
Communication tactics
1 complaints
- Confusing or missing disclosures 1
Confusing or missing disclosures
1 complaints
C
Grade C · 60.6/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about COLUMBIA BANKING SYSTEM, INC.?
COLUMBIA BANKING SYSTEM, INC. has accumulated 22 total CFPB complaints across 13 states, with 11 filed in the most recent 12 months against 11 historical complaints before that window. The trailing-12-month volume represents 50.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 13 states, led by Washington with 4 and California with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 60.6/100 places COLUMBIA BANKING SYSTEM, INC. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
11
50.0% of total history
Rising ↑
States active
13
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
C
60.6/100 composite
Response-quality profile
How COLUMBIA BANKING SYSTEM, INC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 23.2%
Share of US states + territories with at least one filed complaint against this collector.
How does COLUMBIA BANKING SYSTEM, INC. compare to its peers?
COLUMBIA BANKING SYSTE… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-07 2026-03
Top Consumer Issues
False statements or representation4 (%)
Attempts to collect debt not owed8 (%)
Took or threatened to take negative or legal action4 (%)
Written notification about debt2 (%)
Communication tactics1 (%)
Confusing or missing disclosures1 (%)
Unauthorized withdrawals or charges1 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 4 |
| Attempts to collect debt not owed | Debt is not yours | 3 |
| Attempts to collect debt not owed | Debt was paid | 3 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 3 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
| Confusing or missing disclosures | — | 1 |
| Unauthorized withdrawals or charges | — | 1 |
Where do complaints against COLUMBIA BANKING SYSTEM, INC. come from?
The states where consumers have filed the most CFPB complaints against COLUMBIA BANKING SYSTEM, INC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against COLUMBIA BANKING SYSTEM, INC.
Across 13 states with at least one filing
- Washington
Washington
4 complaints
- California
California
3 complaints
- Oregon
Oregon
3 complaints
- New Jersey
New Jersey
2 complaints
- Florida
Florida
2 complaints
- Maryland 1
Maryland
1 complaints
- Georgia 1
Georgia
1 complaints
- Iowa 1
Iowa
1 complaints
Frequently Asked Questions
What is the most common complaint against COLUMBIA BANKING SYSTEM, INC.? ▼
The most common issue consumers report about COLUMBIA BANKING SYSTEM, INC. is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 22 complaints filed with the CFPB.
Are complaints against COLUMBIA BANKING SYSTEM, INC. increasing or decreasing? ▼
Complaints against COLUMBIA BANKING SYSTEM, INC. are rising. The company received 11 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is COLUMBIA BANKING SYSTEM, INC.'s reputation grade? ▼
COLUMBIA BANKING SYSTEM, INC. has a reputation grade of C (score: 60.6/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does COLUMBIA BANKING SYSTEM, INC. respond to consumer complaints? ▼
COLUMBIA BANKING SYSTEM, INC. has a 100% timely response rate to CFPB complaints.
In how many states does COLUMBIA BANKING SYSTEM, INC. operate? ▼
COLUMBIA BANKING SYSTEM, INC. has received CFPB complaints from consumers in 13 states, with the most complaints from Washington (4 complaints).
What can I do if COLUMBIA BANKING SYSTEM, INC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If COLUMBIA BANKING SYSTEM, INC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |