This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 1,055 complaints

Colony Brands, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 49 states, reputation grade F.

Complaints by issue type

What consumers report about Colony Brands, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

F

Grade F · 49.3/100 composite

This collector has a failing complaint record with very high complaint volumes and poor response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of F: Colony Brands, Inc. ranks ahead of 13% of the 5,283 collectors PlainCollector grades - 87% keep a cleaner CFPB record, on 1,055 all-time complaints and a 76% timely-response rate.

13th pct
reputation rank of 5,283 graded collectors
1,055
CFPB complaints, all-time
76%
answered inside the CFPB window
246
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Colony Brands, Inc.?

Colony Brands, Inc. has accumulated 1,055 total CFPB complaints across 49 states, with 246 filed in the most recent 12 months against 809 historical complaints before that window. The trailing-12-month volume represents 23.3% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 76% timely-response rate against a 14% consumer-dispute-after-response rate.

Complaints have been recorded across 49 states, led by Texas with 118 and Florida with 94. Normalized against the full CFPB collector database, the reputation score of 49.3/100 places Colony Brands, Inc. in grade band F.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

1,055

high-volume (CCDB)

Last 12 months

246

23.3% of all-time complaints

Stable →

States active

49

multi-region footprint

Timely response rate

76%

acceptable band

Consumer disputes

14%

average (vertical avg ~19%)

Reputation grade

F

49.3/100 composite

How does Colony Brands, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

49 Bottom 13% higher than 13% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). This entry sits in this band. 50–60: 1,469 graded collectors (28%). Above this entry. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Colony Brands, Inc. versus the debt-collection vertical average.

Timely response within SLA 76.2%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 14.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 87.5%

Share of US states + territories with at least one filed complaint against this collector.

How does Colony Brands, Inc. compare to its peers?

How does Colony Brands, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Colony Brands, Inc. National average
Complaints (last 12 mo)lower is better
246
45
268
Timely-response ratehigher is better
76%
98%
91%
Consumer-dispute ratelower is better
14%
7%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 484
Written notification about debt - 184
Took or threatened to take negative or legal action - 172
Cont'd attempts collect debt not owed - 72
False statements or representation - 63
Communication tactics - 36
Disclosure verification of debt - 33
Improper contact or sharing of info - 5
Threatened to contact someone or share information improperly - 4
Electronic communications - 1

Where do complaints against Colony Brands, Inc. come from?

Colony Brands, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Colony Brands, Inc.

Across 49 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Colony Brands, Inc. contacts you

A grade of F signals how Colony Brands, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Colony Brands, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Colony Brands, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Colony Brands, Inc.? ▼

The most common issue consumers report about Colony Brands, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,055 complaints filed with the CFPB.

Are complaints against Colony Brands, Inc. increasing or decreasing? ▼

Complaints against Colony Brands, Inc. have been stable. The company received 246 complaints in the last 12 months.

What is Colony Brands, Inc.'s reputation grade? ▼

Colony Brands, Inc. has a reputation grade of F (score: 49.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Colony Brands, Inc. respond to consumer complaints? ▼

Colony Brands, Inc. has a 76% timely response rate to CFPB complaints. Consumers disputed the company's response in 14% of cases.

In how many states does Colony Brands, Inc. operate? ▼

Colony Brands, Inc. has received CFPB complaints from consumers in 49 states, with the most complaints from Texas (118 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.