Total CFPB complaints
9
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 9 complaints
College Ave Student Loan Servicing, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about College Ave Student Loan Servicing, LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
4 complaints
- Communication tactics
Communication tactics
2 complaints
- False statements or representation
False statements or representation
2 complaints
- Written notification about debt 1
Written notification about debt
1 complaints
B
Grade B · 66.2/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about College Ave Student Loan Servicing, LLC?
College Ave Student Loan Servicing, LLC has accumulated 9 total CFPB complaints across 9 states, with 2 filed in the most recent 12 months against 7 historical complaints before that window. The trailing-12-month volume represents 22.2% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was result of identity theft", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by Texas with 1 and Michigan with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 66.2/100 places College Ave Student Loan Servicing, LLC in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
2
22.2% of total history
Stable →
States active
9
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
B
66.2/100 composite
Response-quality profile
How College Ave Student Loan Servicing, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does College Ave Student Loan Servicing, LLC compare to its peers?
College Ave Student Lo… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-12 2025-08
Top Consumer Issues
Attempts to collect debt not owed4 (%)
Communication tactics2 (%)
Written notification about debt1 (%)
False statements or representation2 (%)
Most common issue: Attempts to collect debt not owed — Debt was result of identity theft
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was result of identity theft | 3 |
| Communication tactics | Frequent or repeated calls | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| False statements or representation | Indicated you were committing crime by not paying debt | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
Where do complaints against College Ave Student Loan Servicing, LLC come from?
The states where consumers have filed the most CFPB complaints against College Ave Student Loan Servicing, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against College Ave Student Loan Servicing, LLC
Across 9 states with at least one filing
- Texas
Texas
1 complaints
- Michigan
Michigan
1 complaints
- Arkansas
Arkansas
1 complaints
- Maryland
Maryland
1 complaints
- Mississippi
Mississippi
1 complaints
- Illinois
Illinois
1 complaints
- Pennsylvania
Pennsylvania
1 complaints
- Florida
Florida
1 complaints
Frequently Asked Questions
What is the most common complaint against College Ave Student Loan Servicing, LLC? ▼
The most common issue consumers report about College Ave Student Loan Servicing, LLC is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 9 complaints filed with the CFPB.
Are complaints against College Ave Student Loan Servicing, LLC increasing or decreasing? ▼
Complaints against College Ave Student Loan Servicing, LLC have been stable. The company received 2 complaints in the last 12 months.
What is College Ave Student Loan Servicing, LLC's reputation grade? ▼
College Ave Student Loan Servicing, LLC has a reputation grade of B (score: 66.2/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does College Ave Student Loan Servicing, LLC respond to consumer complaints? ▼
College Ave Student Loan Servicing, LLC has a 100% timely response rate to CFPB complaints.
In how many states does College Ave Student Loan Servicing, LLC operate? ▼
College Ave Student Loan Servicing, LLC has received CFPB complaints from consumers in 9 states, with the most complaints from Texas (1 complaints).
What can I do if College Ave Student Loan Servicing, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If College Ave Student Loan Servicing, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |