This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade B 11 complaints

College Ave Student Loan Servicing, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 9 states, reputation grade B.

Complaints by issue type

What consumers report about College Ave Student Loan Servicing, LLC

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

B

Grade B · 66.2/100 composite

This collector has a good complaint record with relatively few complaints and responsive customer service.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of B: College Ave Student Loan Servicing, LLC ranks ahead of 61% of the 5,283 collectors PlainCollector grades - 39% keep a cleaner CFPB record, on 11 all-time complaints and a 100% timely-response rate.

61st pct
reputation rank of 5,283 graded collectors
11
CFPB complaints, all-time
100%
answered inside the CFPB window
3
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about College Ave Student Loan Servicing, LLC?

College Ave Student Loan Servicing, LLC has accumulated 11 total CFPB complaints across 9 states, with 3 filed in the most recent 12 months against 8 historical complaints before that window. The trailing-12-month volume represents 27.3% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was result of identity theft". The company posts a 100% timely-response rate.

Complaints have been recorded across 9 states, led by California with 2 and Florida with 2. Normalized against the full CFPB collector database, the reputation score of 66.2/100 places College Ave Student Loan Servicing, LLC in grade band B.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

11

low-volume (CCDB)

Last 12 months

3

27.3% of all-time complaints

Stable →

States active

9

regional footprint

Timely response rate

100%

excellent band

Reputation grade

B

66.2/100 composite

How does College Ave Student Loan Servicing, LLC's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

66 61st percentile higher than 61% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

College Ave Student Loan Servicing, LLC versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 16.1%

Share of US states + territories with at least one filed complaint against this collector.

How does College Ave Student Loan Servicing, LLC compare to its peers?

How does College Ave Student Loan Servicing, LLC compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
College Ave Student Lo… National average
Complaints (last 12 mo)lower is better
3
7
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2014-11 2017-07

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 4
False statements or representation - 2
Communication tactics - 2
Written notification about debt - 1
Took or threatened to take negative or legal action - 1
Threatened to contact someone or share information improperly - 1

Where do complaints against College Ave Student Loan Servicing, LLC come from?

College Ave Student Loan Servicing, LLC's own per-state count, not a national baseline.

Top states by complaints against College Ave Student Loan Servicing, LLC

Across 9 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if College Ave Student Loan Servicing, LLC contacts you

A grade of B signals how College Ave Student Loan Servicing, LLC's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really College Ave Student Loan Servicing, LLC and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how College Ave Student Loan Servicing, LLC ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against College Ave Student Loan Servicing, LLC? ▼

The most common issue consumers report about College Ave Student Loan Servicing, LLC is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 11 complaints filed with the CFPB.

Are complaints against College Ave Student Loan Servicing, LLC increasing or decreasing? ▼

Complaints against College Ave Student Loan Servicing, LLC have been stable. The company received 3 complaints in the last 12 months.

What is College Ave Student Loan Servicing, LLC's reputation grade? ▼

College Ave Student Loan Servicing, LLC has a reputation grade of B (score: 66.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does College Ave Student Loan Servicing, LLC respond to consumer complaints? ▼

College Ave Student Loan Servicing, LLC has a 100% timely response rate to CFPB complaints.

In how many states does College Ave Student Loan Servicing, LLC operate? ▼

College Ave Student Loan Servicing, LLC has received CFPB complaints from consumers in 9 states, with the most complaints from California (2 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.