Total CFPB complaints
11
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 11 complaints
College Assist — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about College Assist
- Communication tactics
Communication tactics
3 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
3 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
2 complaints
- Written notification about debt
Written notification about debt
2 complaints
- False statements or representation 1
False statements or representation
1 complaints
A
Grade A · 77.5/100 composite
This collector has an excellent complaint record — very few complaints relative to its size, with high response rates.
What do CFPB complaints reveal about College Assist?
College Assist has accumulated 11 total CFPB complaints across 9 states, with 1 filed in the most recent 12 months against 10 historical complaints before that window. The trailing-12-month volume represents 9.1% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by Florida with 2 and Illinois with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 77.5/100 places College Assist in grade band A, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
9.1% of total history
Rising ↑
States active
9
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
A
77.5/100 composite
Response-quality profile
How College Assist performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does College Assist compare to its peers?
College Assist National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-05 2025-12
Top Consumer Issues
Communication tactics3 (%)
Cont'd attempts collect debt not owed2 (%)
Attempts to collect debt not owed3 (%)
Written notification about debt2 (%)
False statements or representation1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 3 |
| Cont'd attempts collect debt not owed | Debt was paid | 2 |
| Attempts to collect debt not owed | Debt was paid | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Attempts to collect debt not owed | Debt was result of identity theft | 1 |
Where do complaints against College Assist come from?
The states where consumers have filed the most CFPB complaints against College Assist. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against College Assist
Across 9 states with at least one filing
- Florida
Florida
2 complaints
- Illinois
Illinois
2 complaints
- Colorado
Colorado
1 complaints
- Massachusetts
Massachusetts
1 complaints
- Maryland
Maryland
1 complaints
- Virginia
Virginia
1 complaints
- California
California
1 complaints
- Georgia
Georgia
1 complaints
Frequently Asked Questions
What is the most common complaint against College Assist? ▼
The most common issue consumers report about College Assist is "Communication tactics", specifically "Frequent or repeated calls". This is based on 11 complaints filed with the CFPB.
Are complaints against College Assist increasing or decreasing? ▼
Complaints against College Assist are rising. The company received 1 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is College Assist's reputation grade? ▼
College Assist has a reputation grade of A (score: 77.5/100). This collector has an excellent complaint record — very few complaints relative to its size, with high response rates.
Does College Assist respond to consumer complaints? ▼
College Assist has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does College Assist operate? ▼
College Assist has received CFPB complaints from consumers in 9 states, with the most complaints from Florida (2 complaints).
What can I do if College Assist is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If College Assist violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |