Total CFPB complaints
6
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 6 complaints
Collection Solutions Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 6 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Collection Solutions Inc.
- Communication tactics
Communication tactics
3 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
- False statements or representation 1
False statements or representation
1 complaints
- Attempts to collect debt not owed 1
Attempts to collect debt not owed
1 complaints
B
Grade B · 76.0/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Collection Solutions Inc.?
Collection Solutions Inc. has accumulated 6 total CFPB complaints across 6 states, with 1 filed in the most recent 12 months against 5 historical complaints before that window. The trailing-12-month volume represents 16.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Threatened to take legal action", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 83% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 6 states, led by Maine with 1 and South Carolina with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 76.0/100 places Collection Solutions Inc. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
16.7% of total history
Rising ↑
States active
6
Distinct state filings
Timely response rate
83%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
76.0/100 composite
Response-quality profile
How Collection Solutions Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 83.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 10.7%
Share of US states + territories with at least one filed complaint against this collector.
How does Collection Solutions Inc. compare to its peers?
Collection Solutions I… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-04 2025-03
Top Consumer Issues
Communication tactics3 (%)
Took or threatened to take negative or legal action1 (%)
False statements or representation1 (%)
Attempts to collect debt not owed1 (%)
Most common issue: Communication tactics — Threatened to take legal action
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Threatened to take legal action | 1 |
| Communication tactics | Called after sent written cease of comm | 1 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
| Communication tactics | Used obscene, profane, or other abusive language | 1 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
Where do complaints against Collection Solutions Inc. come from?
The states where consumers have filed the most CFPB complaints against Collection Solutions Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Collection Solutions Inc.
Across 6 states with at least one filing
- Maine
Maine
1 complaints
- South Carolina
South Carolina
1 complaints
- Missouri
Missouri
1 complaints
- Alabama
Alabama
1 complaints
- Texas
Texas
1 complaints
- California
California
1 complaints
Frequently Asked Questions
What is the most common complaint against Collection Solutions Inc.? ▼
The most common issue consumers report about Collection Solutions Inc. is "Communication tactics", specifically "Threatened to take legal action". This is based on 6 complaints filed with the CFPB.
Are complaints against Collection Solutions Inc. increasing or decreasing? ▼
Complaints against Collection Solutions Inc. are rising. The company received 1 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Collection Solutions Inc.'s reputation grade? ▼
Collection Solutions Inc. has a reputation grade of B (score: 76.0/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Collection Solutions Inc. respond to consumer complaints? ▼
Collection Solutions Inc. has a 83% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Collection Solutions Inc. operate? ▼
Collection Solutions Inc. has received CFPB complaints from consumers in 6 states, with the most complaints from Maine (1 complaints).
What can I do if Collection Solutions Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Collection Solutions Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |