Total CFPB complaints
24
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 24 complaints
Collection Services, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 10 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Collection Services, Inc.
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
15 complaints
- Attempts to collect debt not owed 4
Attempts to collect debt not owed
4 complaints
- Disclosure verification of debt 3
Disclosure verification of debt
3 complaints
- False statements or representation 2
False statements or representation
2 complaints
C
Grade C · 60.0/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Collection Services, Inc.?
Collection Services, Inc. has accumulated 24 total CFPB complaints across 10 states, with 0 filed in the most recent 12 months against 24 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 75% timely-response rate against a 16% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 10 states, led by Florida with 8 and Connecticut with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 60.0/100 places Collection Services, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Falling ↓
States active
10
Distinct state filings
Timely response rate
75%
Within CFPB SLA window
Consumer disputes
16%
After company response
Reputation grade
C
60.0/100 composite
Response-quality profile
How Collection Services, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 75.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 31.6%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 17.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Collection Services, Inc. compare to its peers?
Collection Services, I… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-10 2024-08
Top Consumer Issues
Cont'd attempts collect debt not owed15 (%)
Attempts to collect debt not owed4 (%)
Disclosure verification of debt3 (%)
False statements or representation2 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 8 |
| Cont'd attempts collect debt not owed | Debt was paid | 7 |
| Attempts to collect debt not owed | Debt is not yours | 4 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
Where do complaints against Collection Services, Inc. come from?
The states where consumers have filed the most CFPB complaints against Collection Services, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Collection Services, Inc.
Across 10 states with at least one filing
- Florida
Florida
8 complaints
- Connecticut
Connecticut
5 complaints
- Ohio 2
Ohio
2 complaints
- California 2
California
2 complaints
- Georgia 2
Georgia
2 complaints
- Massachusetts 1
Massachusetts
1 complaints
- Maryland 1
Maryland
1 complaints
- Texas 1
Texas
1 complaints
Frequently Asked Questions
What is the most common complaint against Collection Services, Inc.? ▼
The most common issue consumers report about Collection Services, Inc. is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 24 complaints filed with the CFPB.
Are complaints against Collection Services, Inc. increasing or decreasing? ▼
Complaints against Collection Services, Inc. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.
What is Collection Services, Inc.'s reputation grade? ▼
Collection Services, Inc. has a reputation grade of C (score: 60.0/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Collection Services, Inc. respond to consumer complaints? ▼
Collection Services, Inc. has a 75% timely response rate to CFPB complaints. Consumers disputed the company's response in 16% of cases.
In how many states does Collection Services, Inc. operate? ▼
Collection Services, Inc. has received CFPB complaints from consumers in 10 states, with the most complaints from Florida (8 complaints).
What can I do if Collection Services, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Collection Services, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |