Total CFPB complaints
65
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 65 complaints
Collection Service Center, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 8 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Collection Service Center, Inc.
- Written notification about debt
Written notification about debt
20 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
18 complaints
- Disclosure verification of debt
Disclosure verification of debt
8 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
8 complaints
- False statements or representation 4
False statements or representation
4 complaints
C
Grade C · 61.8/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Collection Service Center, Inc.?
Collection Service Center, Inc. has accumulated 65 total CFPB complaints across 8 states, with 1 filed in the most recent 12 months against 64 historical complaints before that window. The trailing-12-month volume represents 1.5% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive notice of right to dispute", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate against a 21% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 8 states, led by Pennsylvania with 38 and Florida with 7, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.8/100 places Collection Service Center, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
1.5% of total history
Falling ↓
States active
8
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Consumer disputes
21%
After company response
Reputation grade
C
61.8/100 composite
Response-quality profile
How Collection Service Center, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 98.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 41.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 14.3%
Share of US states + territories with at least one filed complaint against this collector.
How does Collection Service Center, Inc. compare to its peers?
Collection Service Cen… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-05 2025-05
Top Consumer Issues
Written notification about debt20 (%)
Attempts to collect debt not owed18 (%)
Disclosure verification of debt8 (%)
Cont'd attempts collect debt not owed8 (%)
False statements or representation4 (%)
Most common issue: Written notification about debt — Didn't receive notice of right to dispute
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive notice of right to dispute | 11 |
| Attempts to collect debt not owed | Debt is not yours | 11 |
| Written notification about debt | Didn't receive enough information to verify debt | 9 |
| Attempts to collect debt not owed | Debt was paid | 7 |
| Disclosure verification of debt | Not given enough info to verify debt | 6 |
| Cont'd attempts collect debt not owed | Debt is not mine | 4 |
| False statements or representation | Attempted to collect wrong amount | 4 |
| Cont'd attempts collect debt not owed | Debt was paid | 3 |
| Disclosure verification of debt | Not disclosed as an attempt to collect | 2 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 1 |
Where do complaints against Collection Service Center, Inc. come from?
The states where consumers have filed the most CFPB complaints against Collection Service Center, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Collection Service Center, Inc.
Across 8 states with at least one filing
- Pennsylvania
Pennsylvania
38 complaints
- Florida 7
Florida
7 complaints
- West Virginia 7
West Virginia
7 complaints
- Ohio 6
Ohio
6 complaints
- Delaware 2
Delaware
2 complaints
- Virginia 2
Virginia
2 complaints
- Maryland 2
Maryland
2 complaints
- Texas 1
Texas
1 complaints
Frequently Asked Questions
What is the most common complaint against Collection Service Center, Inc.? ▼
The most common issue consumers report about Collection Service Center, Inc. is "Written notification about debt", specifically "Didn't receive notice of right to dispute". This is based on 65 complaints filed with the CFPB.
Are complaints against Collection Service Center, Inc. increasing or decreasing? ▼
Complaints against Collection Service Center, Inc. are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.
What is Collection Service Center, Inc.'s reputation grade? ▼
Collection Service Center, Inc. has a reputation grade of C (score: 61.8/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Collection Service Center, Inc. respond to consumer complaints? ▼
Collection Service Center, Inc. has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 21% of cases.
In how many states does Collection Service Center, Inc. operate? ▼
Collection Service Center, Inc. has received CFPB complaints from consumers in 8 states, with the most complaints from Pennsylvania (38 complaints).
What can I do if Collection Service Center, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Collection Service Center, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |