This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 160 complaints

Collection Professionals, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 19 states, reputation grade D.

Complaints by issue type

What consumers report about Collection Professionals, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 54.5/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Collection Professionals, Inc. ranks ahead of 24% of the 5,283 collectors PlainCollector grades - 76% keep a cleaner CFPB record, on 160 all-time complaints and a 98% timely-response rate.

24th pct
reputation rank of 5,283 graded collectors
160
CFPB complaints, all-time
98%
answered inside the CFPB window
53
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Collection Professionals, Inc.?

Collection Professionals, Inc. has accumulated 160 total CFPB complaints across 19 states, with 53 filed in the most recent 12 months against 107 historical complaints before that window. The trailing-12-month volume represents 33.1% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt". The company posts a 98% timely-response rate against a 38% consumer-dispute-after-response rate.

Complaints have been recorded across 19 states, led by Texas with 58 and Wyoming with 41. Normalized against the full CFPB collector database, the reputation score of 54.5/100 places Collection Professionals, Inc. in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

160

mid-volume (CCDB)

Last 12 months

53

33.1% of all-time complaints

Rising ↑

States active

19

regional footprint

Timely response rate

98%

excellent band

Consumer disputes

38%

high (vertical avg ~19%)

Reputation grade

D

54.5/100 composite

How does Collection Professionals, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

54 Bottom 24% higher than 24% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Collection Professionals, Inc. versus the debt-collection vertical average.

Timely response within SLA 97.9%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 38.5%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 33.9%

Share of US states + territories with at least one filed complaint against this collector.

How does Collection Professionals, Inc. compare to its peers?

How does Collection Professionals, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Collection Professiona… National average
Complaints (last 12 mo)lower is better
53
95
268
Timely-response ratehigher is better
98%
0%
91%
Consumer-dispute ratelower is better
38%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2013-12 2018-11

Issue Detail Breakdown

Issue Sub-Issue Complaints
Written notification about debt - 50
Attempts to collect debt not owed - 42
Took or threatened to take negative or legal action - 33
False statements or representation - 19
Cont'd attempts collect debt not owed - 4
Communication tactics - 3
Disclosure verification of debt - 3
Threatened to contact someone or share information improperly - 2
Improper contact or sharing of info - 2
Taking/threatening an illegal action - 2

Where do complaints against Collection Professionals, Inc. come from?

Collection Professionals, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Collection Professionals, Inc.

Across 19 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Collection Professionals, Inc. contacts you

A grade of D signals how Collection Professionals, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Collection Professionals, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Collection Professionals, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Collection Professionals, Inc.? ▼

The most common issue consumers report about Collection Professionals, Inc. is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 160 complaints filed with the CFPB.

Are complaints against Collection Professionals, Inc. increasing or decreasing? ▼

Complaints against Collection Professionals, Inc. are rising. The company received 53 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Collection Professionals, Inc.'s reputation grade? ▼

Collection Professionals, Inc. has a reputation grade of D (score: 54.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Collection Professionals, Inc. respond to consumer complaints? ▼

Collection Professionals, Inc. has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 38% of cases.

In how many states does Collection Professionals, Inc. operate? ▼

Collection Professionals, Inc. has received CFPB complaints from consumers in 19 states, with the most complaints from Texas (58 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.