This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 72 complaints

Collection Professionals, Inc. (Macomb, IL) - Debt Collector Complaint Profile

CFPB complaint profile across 6 states, reputation grade C.

Complaints by issue type

What consumers report about Collection Professionals, Inc. (Macomb, IL)

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 62.7/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Collection Professionals, Inc. (Macomb, IL) ranks ahead of 51% of the 5,283 collectors PlainCollector grades - 49% keep a cleaner CFPB record, on 72 all-time complaints and a 93% timely-response rate.

51st pct
reputation rank of 5,283 graded collectors
72
CFPB complaints, all-time
93%
answered inside the CFPB window
27
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Collection Professionals, Inc. (Macomb, IL)?

Collection Professionals, Inc. (Macomb, IL) has accumulated 72 total CFPB complaints across 6 states, with 27 filed in the most recent 12 months against 45 historical complaints before that window. The trailing-12-month volume represents 37.5% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 93% timely-response rate against a 8% consumer-dispute-after-response rate.

Complaints have been recorded across 6 states, led by Illinois with 65 and Indiana with 2. Normalized against the full CFPB collector database, the reputation score of 62.7/100 places Collection Professionals, Inc. (Macomb, IL) in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

72

low-volume (CCDB)

Last 12 months

27

37.5% of all-time complaints

Rising ↑

States active

6

regional footprint

Timely response rate

93%

good band

Consumer disputes

8%

low (vertical avg ~19%)

Reputation grade

C

62.7/100 composite

How does Collection Professionals, Inc. (Macomb, IL)'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

63 51st percentile higher than 51% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Collection Professionals, Inc. (Macomb, IL) versus the debt-collection vertical average.

Timely response within SLA 92.5%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 8.3%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 10.7%

Share of US states + territories with at least one filed complaint against this collector.

How does Collection Professionals, Inc. (Macomb, IL) compare to its peers?

How does Collection Professionals, Inc. (Macomb, IL) compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Collection Professiona… National average
Complaints (last 12 mo)lower is better
27
1
268
Timely-response ratehigher is better
93%
92%
91%
Consumer-dispute ratelower is better
8%
13%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-11 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 22
Written notification about debt - 17
False statements or representation - 12
Took or threatened to take negative or legal action - 11
Disclosure verification of debt - 5
Communication tactics - 2
Cont'd attempts collect debt not owed - 2
Threatened to contact someone or share information improperly - 1

Where do complaints against Collection Professionals, Inc. (Macomb, IL) come from?

Collection Professionals, Inc. (Macomb, IL)'s own per-state count, not a national baseline.

Top states by complaints against Collection Professionals, Inc. (Macomb, IL)

Across 6 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Collection Professionals, Inc. (Macomb, IL) contacts you

A grade of C signals how Collection Professionals, Inc. (Macomb, IL)'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Collection Professionals, Inc. (Macomb, IL) and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Collection Professionals, Inc. (Macomb, IL) ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Collection Professionals, Inc. (Macomb, IL)? ▼

The most common issue consumers report about Collection Professionals, Inc. (Macomb, IL) is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 72 complaints filed with the CFPB.

Are complaints against Collection Professionals, Inc. (Macomb, IL) increasing or decreasing? ▼

Complaints against Collection Professionals, Inc. (Macomb, IL) are rising. The company received 27 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Collection Professionals, Inc. (Macomb, IL)'s reputation grade? ▼

Collection Professionals, Inc. (Macomb, IL) has a reputation grade of C (score: 62.7/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Collection Professionals, Inc. (Macomb, IL) respond to consumer complaints? ▼

Collection Professionals, Inc. (Macomb, IL) has a 93% timely response rate to CFPB complaints. Consumers disputed the company's response in 8% of cases.

In how many states does Collection Professionals, Inc. (Macomb, IL) operate? ▼

Collection Professionals, Inc. (Macomb, IL) has received CFPB complaints from consumers in 6 states, with the most complaints from Illinois (65 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.