Total CFPB complaints
67
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 67 complaints
Collection Professionals, Inc. (Macomb, IL) — Debt Collector Complaint Profile
CFPB complaint profile across 6 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Collection Professionals, Inc. (Macomb, IL)
- Attempts to collect debt not owed
Attempts to collect debt not owed
20 complaints
- Written notification about debt
Written notification about debt
15 complaints
- False statements or representation
False statements or representation
10 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
9 complaints
- Disclosure verification of debt 4
Disclosure verification of debt
4 complaints
- Communication tactics 2
Communication tactics
2 complaints
C
Grade C · 62.7/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Collection Professionals, Inc. (Macomb, IL)?
Collection Professionals, Inc. (Macomb, IL) has accumulated 67 total CFPB complaints across 6 states, with 27 filed in the most recent 12 months against 40 historical complaints before that window. The trailing-12-month volume represents 40.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 93% timely-response rate against a 8% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 6 states, led by Illinois with 60 and Indiana with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 62.7/100 places Collection Professionals, Inc. (Macomb, IL) in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
27
40.3% of total history
Rising ↑
States active
6
Distinct state filings
Timely response rate
93%
Within CFPB SLA window
Consumer disputes
8%
After company response
Reputation grade
C
62.7/100 composite
Response-quality profile
How Collection Professionals, Inc. (Macomb, IL) performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 92.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 16.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 10.7%
Share of US states + territories with at least one filed complaint against this collector.
How does Collection Professionals, Inc. (Macomb, IL) compare to its peers?
Collection Professiona… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-09 2026-03
Top Consumer Issues
Attempts to collect debt not owed20 (%)
Written notification about debt15 (%)
False statements or representation10 (%)
Took or threatened to take negative or legal action9 (%)
Disclosure verification of debt4 (%)
Communication tactics2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 14 |
| Written notification about debt | Didn't receive enough information to verify debt | 13 |
| False statements or representation | Attempted to collect wrong amount | 10 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 5 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 4 |
| Attempts to collect debt not owed | Debt was paid | 4 |
| Disclosure verification of debt | Not given enough info to verify debt | 4 |
| Written notification about debt | Didn't receive notice of right to dispute | 2 |
| Communication tactics | Threatened to take legal action | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
Where do complaints against Collection Professionals, Inc. (Macomb, IL) come from?
The states where consumers have filed the most CFPB complaints against Collection Professionals, Inc. (Macomb, IL). Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Collection Professionals, Inc. (Macomb, IL)
Across 6 states with at least one filing
- Illinois
Illinois
60 complaints
- Indiana 2
Indiana
2 complaints
- Nebraska 1
Nebraska
1 complaints
- Florida 1
Florida
1 complaints
- Ohio 1
Ohio
1 complaints
- Michigan 1
Michigan
1 complaints
Frequently Asked Questions
What is the most common complaint against Collection Professionals, Inc. (Macomb, IL)? ▼
The most common issue consumers report about Collection Professionals, Inc. (Macomb, IL) is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 67 complaints filed with the CFPB.
Are complaints against Collection Professionals, Inc. (Macomb, IL) increasing or decreasing? ▼
Complaints against Collection Professionals, Inc. (Macomb, IL) are rising. The company received 27 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Collection Professionals, Inc. (Macomb, IL)'s reputation grade? ▼
Collection Professionals, Inc. (Macomb, IL) has a reputation grade of C (score: 62.7/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Collection Professionals, Inc. (Macomb, IL) respond to consumer complaints? ▼
Collection Professionals, Inc. (Macomb, IL) has a 93% timely response rate to CFPB complaints. Consumers disputed the company's response in 8% of cases.
In how many states does Collection Professionals, Inc. (Macomb, IL) operate? ▼
Collection Professionals, Inc. (Macomb, IL) has received CFPB complaints from consumers in 6 states, with the most complaints from Illinois (60 complaints).
What can I do if Collection Professionals, Inc. (Macomb, IL) is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Collection Professionals, Inc. (Macomb, IL) violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |