Total CFPB complaints
42
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 42 complaints
COLLECTION PROFESSIONALS INC (Illinois) — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about COLLECTION PROFESSIONALS INC (Illinois)
- Attempts to collect debt not owed
Attempts to collect debt not owed
13 complaints
- Written notification about debt
Written notification about debt
9 complaints
- Disclosure verification of debt 5
Disclosure verification of debt
5 complaints
- Cont'd attempts collect debt not owed 3
Cont'd attempts collect debt not owed
3 complaints
- False statements or representation 3
False statements or representation
3 complaints
- Took or threatened to take negative or legal action 2
Took or threatened to take negative or legal action
2 complaints
D
Grade D · 57.4/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about COLLECTION PROFESSIONALS INC (Illinois)?
COLLECTION PROFESSIONALS INC (Illinois) has accumulated 42 total CFPB complaints across 5 states, with 0 filed in the most recent 12 months against 42 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 95% timely-response rate against a 42% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by Illinois with 36 and Florida with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 57.4/100 places COLLECTION PROFESSIONALS INC (Illinois) in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
5
Distinct state filings
Timely response rate
95%
Within CFPB SLA window
Consumer disputes
42%
After company response
Reputation grade
D
57.4/100 composite
Response-quality profile
How COLLECTION PROFESSIONALS INC (Illinois) performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 95.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 83.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does COLLECTION PROFESSIONALS INC (Illinois) compare to its peers?
COLLECTION PROFESSIONA… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-08 2022-10
Top Consumer Issues
Attempts to collect debt not owed13 (%)
Written notification about debt9 (%)
Cont'd attempts collect debt not owed3 (%)
False statements or representation3 (%)
Disclosure verification of debt5 (%)
Took or threatened to take negative or legal action2 (%)
Communication tactics1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 8 |
| Written notification about debt | Didn't receive enough information to verify debt | 6 |
| Attempts to collect debt not owed | Debt was paid | 5 |
| Cont'd attempts collect debt not owed | Debt is not mine | 3 |
| False statements or representation | Attempted to collect wrong amount | 3 |
| Written notification about debt | Didn't receive notice of right to dispute | 3 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 2 |
| Disclosure verification of debt | Right to dispute notice not received | 2 |
| Communication tactics | Used obscene, profane, or other abusive language | 1 |
Where do complaints against COLLECTION PROFESSIONALS INC (Illinois) come from?
The states where consumers have filed the most CFPB complaints against COLLECTION PROFESSIONALS INC (Illinois). Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against COLLECTION PROFESSIONALS INC (Illinois)
Across 5 states with at least one filing
- Illinois
Illinois
36 complaints
- Florida 1
Florida
1 complaints
- California 1
California
1 complaints
- Texas 1
Texas
1 complaints
- Louisiana 1
Louisiana
1 complaints
Frequently Asked Questions
What is the most common complaint against COLLECTION PROFESSIONALS INC (Illinois)? ▼
The most common issue consumers report about COLLECTION PROFESSIONALS INC (Illinois) is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 42 complaints filed with the CFPB.
Are complaints against COLLECTION PROFESSIONALS INC (Illinois) increasing or decreasing? ▼
Complaints against COLLECTION PROFESSIONALS INC (Illinois) have been stable. The company received 0 complaints in the last 12 months.
What is COLLECTION PROFESSIONALS INC (Illinois)'s reputation grade? ▼
COLLECTION PROFESSIONALS INC (Illinois) has a reputation grade of D (score: 57.4/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does COLLECTION PROFESSIONALS INC (Illinois) respond to consumer complaints? ▼
COLLECTION PROFESSIONALS INC (Illinois) has a 95% timely response rate to CFPB complaints. Consumers disputed the company's response in 42% of cases.
In how many states does COLLECTION PROFESSIONALS INC (Illinois) operate? ▼
COLLECTION PROFESSIONALS INC (Illinois) has received CFPB complaints from consumers in 5 states, with the most complaints from Illinois (36 complaints).
What can I do if COLLECTION PROFESSIONALS INC (Illinois) is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If COLLECTION PROFESSIONALS INC (Illinois) violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |