This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 160 complaints

Collection Professionals, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 19 states, reputation grade D.

Complaints by issue type

What consumers report about Collection Professionals, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record collection-professionals-inc Collection Professionals, Inc.

Grade D · 160 CFPB filings · 98% timely · lead issue: Written notification about debt

  • VOL 160
  • GRADE D
  • 12MO 53
  • STATES 19
  • TIMELY 98%
  • DISPUTE 38%
  • ISSUE Written notification about…
  • RANK #633
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: A & O Recovery Solutions, LLC (160 complaints)

Debt Co LLCDebt Co LLC159Heartland Payment Systems IncHeartland Payment Systems Inc159A & O Recovery Solutions, LLCA & O Recovery Solutions, LLC160Collection Professionals, Inc. (this)Collection Professionals, In…160Collections USA, Inc.Collections USA, Inc.161
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Collection Professionals, Inc.'s 160 CFPB complaints sit next to A & O Recovery Solutions, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 160 complaints break down

Every complaint issue type on record for Collection Professionals, Inc., not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
51.8/100
Collection Professionals, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
160
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
98%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
38%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

36.3% of Collection Professionals, Inc.'s CFPB filings land in Texas

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Texas 36.3%
58 of 160 filings · 19 states touched
Seasonal peak
2014-02 13.7%
8–15% band · 7 filings
Corpus ranks
#633 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Collection Professionals, Inc. compare to its peers?

How does Collection Professionals, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Collection Professionals, Inc. National average
Complaints (last 12 mo)lower is better
53
95
268
Timely-response ratehigher is better
98%
0%
91%
Consumer-dispute ratelower is better
38%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Collection Professionals, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 8 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 0%50%100%150% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) Collection Professionals, Inc. vs. 7 similar-volume peers, by response speed and dispute rate Collection Professionals, Inc.A & O Recovery Solutions, LLCCOLLECTIONS USA, INC.HEARTLAND PAYMENT SYSTEMS INCWLCCValentine and Kebartas, Inc.Financial Corporation of AmericaArnold Scott Harris, P.C.
Source: CFPB Consumer Complaint Database

Collection Professionals, Inc.'s complaint volume in context

Collection Professionals, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

160 Top 12% higher than 88% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). This entry sits in this band. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Collection Professionals, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2013-12 2018-11

Issue Detail Breakdown

Issue Complaints
Written notification about debt
50
Attempts to collect debt not owed
42
Took or threatened to take negative or legal action
33
False statements or representation
19
Cont'd attempts collect debt not owed
4
Communication tactics
3
Disclosure verification of debt
3
Threatened to contact someone or share information improperly
2
Improper contact or sharing of info
2
Taking/threatening an illegal action
2

Where do complaints against Collection Professionals, Inc. come from?

Collection Professionals, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Collection Professionals, Inc.

Across 19 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Collection Professionals, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 160.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 97.88732394366197%.

4 peers

Know your rights before responding to Collection Professionals, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.