Total CFPB complaints
48
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 48 complaints
Collection Management Services, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 13 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Collection Management Services, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
16 complaints
- Written notification about debt
Written notification about debt
14 complaints
- False statements or representation 6
False statements or representation
6 complaints
- Took or threatened to take negative or legal action 5
Took or threatened to take negative or legal action
5 complaints
- Disclosure verification of debt 3
Disclosure verification of debt
3 complaints
- Communication tactics 1
Communication tactics
1 complaints
D
Grade D · 57.4/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Collection Management Services, Inc.?
Collection Management Services, Inc. has accumulated 48 total CFPB complaints across 13 states, with 15 filed in the most recent 12 months against 33 historical complaints before that window. The trailing-12-month volume represents 31.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 96% timely-response rate against a 40% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 13 states, led by Tennessee with 19 and Texas with 12, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 57.4/100 places Collection Management Services, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
15
31.3% of total history
Rising ↑
States active
13
Distinct state filings
Timely response rate
96%
Within CFPB SLA window
Consumer disputes
40%
After company response
Reputation grade
D
57.4/100 composite
Response-quality profile
How Collection Management Services, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 95.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 80.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 23.2%
Share of US states + territories with at least one filed complaint against this collector.
How does Collection Management Services, Inc. compare to its peers?
Collection Management … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2020-08 2026-03
Top Consumer Issues
Attempts to collect debt not owed16 (%)
Written notification about debt14 (%)
Took or threatened to take negative or legal action5 (%)
False statements or representation6 (%)
Disclosure verification of debt3 (%)
Communication tactics1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 10 |
| Written notification about debt | Didn't receive enough information to verify debt | 9 |
| Attempts to collect debt not owed | Debt was result of identity theft | 6 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 5 |
| Written notification about debt | Didn't receive notice of right to dispute | 5 |
| False statements or representation | Attempted to collect wrong amount | 5 |
| Disclosure verification of debt | Not given enough info to verify debt | 2 |
| Disclosure verification of debt | Right to dispute notice not received | 1 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
Where do complaints against Collection Management Services, Inc. come from?
The states where consumers have filed the most CFPB complaints against Collection Management Services, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Collection Management Services, Inc.
Across 13 states with at least one filing
- Tennessee
Tennessee
19 complaints
- Texas
Texas
12 complaints
- Oklahoma 4
Oklahoma
4 complaints
- North Carolina 3
North Carolina
3 complaints
- Ohio 2
Ohio
2 complaints
- Georgia 1
Georgia
1 complaints
- New York 1
New York
1 complaints
- Kentucky 1
Kentucky
1 complaints
Frequently Asked Questions
What is the most common complaint against Collection Management Services, Inc.? ▼
The most common issue consumers report about Collection Management Services, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 48 complaints filed with the CFPB.
Are complaints against Collection Management Services, Inc. increasing or decreasing? ▼
Complaints against Collection Management Services, Inc. are rising. The company received 15 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Collection Management Services, Inc.'s reputation grade? ▼
Collection Management Services, Inc. has a reputation grade of D (score: 57.4/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Collection Management Services, Inc. respond to consumer complaints? ▼
Collection Management Services, Inc. has a 96% timely response rate to CFPB complaints. Consumers disputed the company's response in 40% of cases.
In how many states does Collection Management Services, Inc. operate? ▼
Collection Management Services, Inc. has received CFPB complaints from consumers in 13 states, with the most complaints from Tennessee (19 complaints).
What can I do if Collection Management Services, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Collection Management Services, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |