Total CFPB complaints
93
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 93 complaints
Collection Management Company — Debt Collector Complaint Profile
CFPB complaint profile across 17 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Collection Management Company
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
32 complaints
- Disclosure verification of debt 12
Disclosure verification of debt
12 complaints
- Attempts to collect debt not owed 11
Attempts to collect debt not owed
11 complaints
- Written notification about debt 7
Written notification about debt
7 complaints
- Improper contact or sharing of info 7
Improper contact or sharing of info
7 complaints
- Communication tactics 7
Communication tactics
7 complaints
C
Grade C · 59.6/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Collection Management Company?
Collection Management Company has accumulated 93 total CFPB complaints across 17 states, with 0 filed in the most recent 12 months against 93 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt was paid", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 97% timely-response rate against a 22% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 17 states, led by Pennsylvania with 52 and Texas with 8, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 59.6/100 places Collection Management Company in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
17
Distinct state filings
Timely response rate
97%
Within CFPB SLA window
Consumer disputes
22%
After company response
Reputation grade
C
59.6/100 composite
Response-quality profile
How Collection Management Company performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 96.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 43.1%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 30.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Collection Management Company compare to its peers?
Collection Management … National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-01 2019-12
Top Consumer Issues
Cont'd attempts collect debt not owed32 (%)
Written notification about debt7 (%)
Improper contact or sharing of info7 (%)
Communication tactics7 (%)
False statements or representation7 (%)
Disclosure verification of debt12 (%)
Attempts to collect debt not owed11 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt was paid
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt was paid | 16 |
| Cont'd attempts collect debt not owed | Debt is not mine | 16 |
| Written notification about debt | Didn't receive enough information to verify debt | 7 |
| Improper contact or sharing of info | Talked to a third party about my debt | 7 |
| Communication tactics | Frequent or repeated calls | 7 |
| False statements or representation | Attempted to collect wrong amount | 7 |
| Disclosure verification of debt | Not given enough info to verify debt | 7 |
| Attempts to collect debt not owed | Debt was paid | 6 |
| Disclosure verification of debt | Right to dispute notice not received | 5 |
| Attempts to collect debt not owed | Debt is not yours | 5 |
Where do complaints against Collection Management Company come from?
The states where consumers have filed the most CFPB complaints against Collection Management Company. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Collection Management Company
Across 17 states with at least one filing
- Pennsylvania
Pennsylvania
52 complaints
- Texas 8
Texas
8 complaints
- Maryland 5
Maryland
5 complaints
- Virginia 5
Virginia
5 complaints
- California 3
California
3 complaints
- West Virginia 3
West Virginia
3 complaints
- Florida 3
Florida
3 complaints
- Arizona 2
Arizona
2 complaints
Frequently Asked Questions
What is the most common complaint against Collection Management Company? ▼
The most common issue consumers report about Collection Management Company is "Cont'd attempts collect debt not owed", specifically "Debt was paid". This is based on 93 complaints filed with the CFPB.
Are complaints against Collection Management Company increasing or decreasing? ▼
Complaints against Collection Management Company have been stable. The company received 0 complaints in the last 12 months.
What is Collection Management Company's reputation grade? ▼
Collection Management Company has a reputation grade of C (score: 59.6/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Collection Management Company respond to consumer complaints? ▼
Collection Management Company has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 22% of cases.
In how many states does Collection Management Company operate? ▼
Collection Management Company has received CFPB complaints from consumers in 17 states, with the most complaints from Pennsylvania (52 complaints).
What can I do if Collection Management Company is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Collection Management Company violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |