Total CFPB complaints
287
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 287 complaints
Collection Information Bureau, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 20 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Collection Information Bureau, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
91 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
70 complaints
- Written notification about debt
Written notification about debt
54 complaints
- Disclosure verification of debt
Disclosure verification of debt
38 complaints
D
Grade D · 53.1/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Collection Information Bureau, Inc.?
Collection Information Bureau, Inc. has accumulated 287 total CFPB complaints across 20 states, with 0 filed in the most recent 12 months against 287 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was result of identity theft", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 94% timely-response rate against a 31% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 20 states, led by Florida with 244 and Georgia with 10, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 53.1/100 places Collection Information Bureau, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
20
Distinct state filings
Timely response rate
94%
Within CFPB SLA window
Consumer disputes
31%
After company response
Reputation grade
D
53.1/100 composite
Response-quality profile
How Collection Information Bureau, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 94.1%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 61.8%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 35.7%
Share of US states + territories with at least one filed complaint against this collector.
How does Collection Information Bureau, Inc. compare to its peers?
Collection Information… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-09 2020-10
Top Consumer Issues
Attempts to collect debt not owed91 (%)
Cont'd attempts collect debt not owed70 (%)
Written notification about debt54 (%)
Disclosure verification of debt38 (%)
Most common issue: Attempts to collect debt not owed — Debt was result of identity theft
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was result of identity theft | 44 |
| Attempts to collect debt not owed | Debt is not yours | 39 |
| Cont'd attempts collect debt not owed | Debt is not mine | 38 |
| Written notification about debt | Didn't receive enough information to verify debt | 36 |
| Disclosure verification of debt | Not given enough info to verify debt | 28 |
| Written notification about debt | Didn't receive notice of right to dispute | 18 |
| Cont'd attempts collect debt not owed | Debt was paid | 17 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 15 |
| Disclosure verification of debt | Right to dispute notice not received | 10 |
| Attempts to collect debt not owed | Debt was paid | 8 |
Where do complaints against Collection Information Bureau, Inc. come from?
The states where consumers have filed the most CFPB complaints against Collection Information Bureau, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Collection Information Bureau, Inc.
Across 20 states with at least one filing
- Florida
Florida
244 complaints
- Georgia 10
Georgia
10 complaints
- New York 3
New York
3 complaints
- California 3
California
3 complaints
- Illinois 3
Illinois
3 complaints
- Louisiana 2
Louisiana
2 complaints
- Pennsylvania 2
Pennsylvania
2 complaints
- Alabama 2
Alabama
2 complaints
Frequently Asked Questions
What is the most common complaint against Collection Information Bureau, Inc.? ▼
The most common issue consumers report about Collection Information Bureau, Inc. is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 287 complaints filed with the CFPB.
Are complaints against Collection Information Bureau, Inc. increasing or decreasing? ▼
Complaints against Collection Information Bureau, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is Collection Information Bureau, Inc.'s reputation grade? ▼
Collection Information Bureau, Inc. has a reputation grade of D (score: 53.1/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Collection Information Bureau, Inc. respond to consumer complaints? ▼
Collection Information Bureau, Inc. has a 94% timely response rate to CFPB complaints. Consumers disputed the company's response in 31% of cases.
In how many states does Collection Information Bureau, Inc. operate? ▼
Collection Information Bureau, Inc. has received CFPB complaints from consumers in 20 states, with the most complaints from Florida (244 complaints).
What can I do if Collection Information Bureau, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Collection Information Bureau, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |