Total CFPB complaints
254
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 254 complaints
Collection Consultants of California — Debt Collector Complaint Profile
CFPB complaint profile across 11 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Collection Consultants of California
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
63 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
63 complaints
- Written notification about debt
Written notification about debt
34 complaints
- Disclosure verification of debt
Disclosure verification of debt
32 complaints
- False statements or representation 23
False statements or representation
23 complaints
- Improper contact or sharing of info 6
Improper contact or sharing of info
6 complaints
F
Grade F · 51.7/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Collection Consultants of California?
Collection Consultants of California has accumulated 254 total CFPB complaints across 11 states, with 1 filed in the most recent 12 months against 253 historical complaints before that window. The trailing-12-month volume represents 0.4% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 84% timely-response rate against a 24% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 11 states, led by California with 229 and Nevada with 4, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 51.7/100 places Collection Consultants of California in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
0.4% of total history
Falling ↓
States active
11
Distinct state filings
Timely response rate
84%
Within CFPB SLA window
Consumer disputes
24%
After company response
Reputation grade
F
51.7/100 composite
Response-quality profile
How Collection Consultants of California performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 84.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 48.1%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 19.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Collection Consultants of California compare to its peers?
Collection Consultants… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2020-01 2025-05
Top Consumer Issues
Cont'd attempts collect debt not owed63 (%)
Attempts to collect debt not owed63 (%)
Disclosure verification of debt32 (%)
False statements or representation23 (%)
Written notification about debt34 (%)
Improper contact or sharing of info6 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 38 |
| Attempts to collect debt not owed | Debt is not yours | 33 |
| Disclosure verification of debt | Not given enough info to verify debt | 32 |
| Cont'd attempts collect debt not owed | Debt was paid | 25 |
| False statements or representation | Attempted to collect wrong amount | 23 |
| Written notification about debt | Didn't receive enough information to verify debt | 22 |
| Attempts to collect debt not owed | Debt was result of identity theft | 21 |
| Written notification about debt | Didn't receive notice of right to dispute | 12 |
| Attempts to collect debt not owed | Debt was paid | 9 |
| Improper contact or sharing of info | Talked to a third party about my debt | 6 |
Where do complaints against Collection Consultants of California come from?
The states where consumers have filed the most CFPB complaints against Collection Consultants of California. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Collection Consultants of California
Across 11 states with at least one filing
- California
California
229 complaints
- Nevada 4
Nevada
4 complaints
- Arizona 4
Arizona
4 complaints
- Texas 4
Texas
4 complaints
- Florida 3
Florida
3 complaints
- Colorado 2
Colorado
2 complaints
- Oklahoma 2
Oklahoma
2 complaints
- Kansas 1
Kansas
1 complaints
Frequently Asked Questions
What is the most common complaint against Collection Consultants of California? ▼
The most common issue consumers report about Collection Consultants of California is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 254 complaints filed with the CFPB.
Are complaints against Collection Consultants of California increasing or decreasing? ▼
Complaints against Collection Consultants of California are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.
What is Collection Consultants of California's reputation grade? ▼
Collection Consultants of California has a reputation grade of F (score: 51.7/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Collection Consultants of California respond to consumer complaints? ▼
Collection Consultants of California has a 84% timely response rate to CFPB complaints. Consumers disputed the company's response in 24% of cases.
In how many states does Collection Consultants of California operate? ▼
Collection Consultants of California has received CFPB complaints from consumers in 11 states, with the most complaints from California (229 complaints).
What can I do if Collection Consultants of California is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Collection Consultants of California violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |