Total CFPB complaints
56
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 56 complaints
Collection Bureau Services, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 11 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Collection Bureau Services, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
16 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
11 complaints
- False statements or representation
False statements or representation
10 complaints
- Disclosure verification of debt 4
Disclosure verification of debt
4 complaints
- Took or threatened to take negative or legal action 3
Took or threatened to take negative or legal action
3 complaints
- Taking/threatening an illegal action 2
Taking/threatening an illegal action
2 complaints
D
Grade D · 55.3/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Collection Bureau Services, Inc.?
Collection Bureau Services, Inc. has accumulated 56 total CFPB complaints across 11 states, with 1 filed in the most recent 12 months against 55 historical complaints before that window. The trailing-12-month volume represents 1.8% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 79% timely-response rate against a 21% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 11 states, led by Montana with 37 and Idaho with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 55.3/100 places Collection Bureau Services, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
1.8% of total history
Falling ↓
States active
11
Distinct state filings
Timely response rate
79%
Within CFPB SLA window
Consumer disputes
21%
After company response
Reputation grade
D
55.3/100 composite
Response-quality profile
How Collection Bureau Services, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 78.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 42.9%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 19.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Collection Bureau Services, Inc. compare to its peers?
Collection Bureau Serv… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-10 2025-10
Top Consumer Issues
False statements or representation10 (%)
Cont'd attempts collect debt not owed11 (%)
Attempts to collect debt not owed16 (%)
Disclosure verification of debt4 (%)
Took or threatened to take negative or legal action3 (%)
Taking/threatening an illegal action2 (%)
Communication tactics1 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 10 |
| Cont'd attempts collect debt not owed | Debt is not mine | 9 |
| Attempts to collect debt not owed | Debt is not yours | 8 |
| Attempts to collect debt not owed | Debt was paid | 7 |
| Disclosure verification of debt | Right to dispute notice not received | 4 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 3 |
| Cont'd attempts collect debt not owed | Debt was paid | 2 |
| Taking/threatening an illegal action | Seized/Attempted to seize property | 2 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
Where do complaints against Collection Bureau Services, Inc. come from?
The states where consumers have filed the most CFPB complaints against Collection Bureau Services, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Collection Bureau Services, Inc.
Across 11 states with at least one filing
- Montana
Montana
37 complaints
- Idaho 5
Idaho
5 complaints
- Texas 4
Texas
4 complaints
- Washington 2
Washington
2 complaints
- North Carolina 1
North Carolina
1 complaints
- South Carolina 1
South Carolina
1 complaints
- Florida 1
Florida
1 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
Frequently Asked Questions
What is the most common complaint against Collection Bureau Services, Inc.? ▼
The most common issue consumers report about Collection Bureau Services, Inc. is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 56 complaints filed with the CFPB.
Are complaints against Collection Bureau Services, Inc. increasing or decreasing? ▼
Complaints against Collection Bureau Services, Inc. are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.
What is Collection Bureau Services, Inc.'s reputation grade? ▼
Collection Bureau Services, Inc. has a reputation grade of D (score: 55.3/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Collection Bureau Services, Inc. respond to consumer complaints? ▼
Collection Bureau Services, Inc. has a 79% timely response rate to CFPB complaints. Consumers disputed the company's response in 21% of cases.
In how many states does Collection Bureau Services, Inc. operate? ▼
Collection Bureau Services, Inc. has received CFPB complaints from consumers in 11 states, with the most complaints from Montana (37 complaints).
What can I do if Collection Bureau Services, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Collection Bureau Services, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |