Total CFPB complaints
62
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 62 complaints
COLLECTION BUREAU INCORPORATED — Debt Collector Complaint Profile
CFPB complaint profile across 7 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about COLLECTION BUREAU INCORPORATED
- Attempts to collect debt not owed
Attempts to collect debt not owed
12 complaints
- Written notification about debt
Written notification about debt
12 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
11 complaints
- False statements or representation
False statements or representation
8 complaints
- Improper contact or sharing of info 3
Improper contact or sharing of info
3 complaints
- Took or threatened to take negative or legal action 2
Took or threatened to take negative or legal action
2 complaints
D
Grade D · 57.6/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about COLLECTION BUREAU INCORPORATED?
COLLECTION BUREAU INCORPORATED has accumulated 62 total CFPB complaints across 7 states, with 0 filed in the most recent 12 months against 62 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 92% timely-response rate against a 29% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 7 states, led by Idaho with 45 and California with 7, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 57.6/100 places COLLECTION BUREAU INCORPORATED in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Falling ↓
States active
7
Distinct state filings
Timely response rate
92%
Within CFPB SLA window
Consumer disputes
29%
After company response
Reputation grade
D
57.6/100 composite
Response-quality profile
How COLLECTION BUREAU INCORPORATED performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 91.9%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 58.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 12.5%
Share of US states + territories with at least one filed complaint against this collector.
How does COLLECTION BUREAU INCORPORATED compare to its peers?
COLLECTION BUREAU INCO… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-07 2024-09
Top Consumer Issues
False statements or representation8 (%)
Attempts to collect debt not owed12 (%)
Written notification about debt12 (%)
Cont'd attempts collect debt not owed11 (%)
Improper contact or sharing of info3 (%)
Took or threatened to take negative or legal action2 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 8 |
| Attempts to collect debt not owed | Debt is not yours | 8 |
| Written notification about debt | Didn't receive enough information to verify debt | 6 |
| Written notification about debt | Didn't receive notice of right to dispute | 6 |
| Cont'd attempts collect debt not owed | Debt was paid | 5 |
| Attempts to collect debt not owed | Debt was paid | 4 |
| Cont'd attempts collect debt not owed | Debt is not mine | 3 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 3 |
| Improper contact or sharing of info | Talked to a third party about my debt | 3 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 2 |
Where do complaints against COLLECTION BUREAU INCORPORATED come from?
The states where consumers have filed the most CFPB complaints against COLLECTION BUREAU INCORPORATED. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against COLLECTION BUREAU INCORPORATED
Across 7 states with at least one filing
- Idaho
Idaho
45 complaints
- California 7
California
7 complaints
- Utah 3
Utah
3 complaints
- Georgia 2
Georgia
2 complaints
- Texas 2
Texas
2 complaints
- Oregon 2
Oregon
2 complaints
- Oklahoma 1
Oklahoma
1 complaints
Frequently Asked Questions
What is the most common complaint against COLLECTION BUREAU INCORPORATED? ▼
The most common issue consumers report about COLLECTION BUREAU INCORPORATED is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 62 complaints filed with the CFPB.
Are complaints against COLLECTION BUREAU INCORPORATED increasing or decreasing? ▼
Complaints against COLLECTION BUREAU INCORPORATED are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.
What is COLLECTION BUREAU INCORPORATED's reputation grade? ▼
COLLECTION BUREAU INCORPORATED has a reputation grade of D (score: 57.6/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does COLLECTION BUREAU INCORPORATED respond to consumer complaints? ▼
COLLECTION BUREAU INCORPORATED has a 92% timely response rate to CFPB complaints. Consumers disputed the company's response in 29% of cases.
In how many states does COLLECTION BUREAU INCORPORATED operate? ▼
COLLECTION BUREAU INCORPORATED has received CFPB complaints from consumers in 7 states, with the most complaints from Idaho (45 complaints).
What can I do if COLLECTION BUREAU INCORPORATED is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If COLLECTION BUREAU INCORPORATED violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |