Total CFPB complaints
6
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 6 complaints
Collaborative Resolution Group — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Collaborative Resolution Group
- Improper contact or sharing of info
Improper contact or sharing of info
1 complaints
- Communication tactics
Communication tactics
1 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
1 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
1 complaints
- Disclosure verification of debt
Disclosure verification of debt
1 complaints
- False statements or representation
False statements or representation
1 complaints
F
Grade F · 42.0/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Collaborative Resolution Group?
Collaborative Resolution Group has accumulated 6 total CFPB complaints across 5 states, with 1 filed in the most recent 12 months against 5 historical complaints before that window. The trailing-12-month volume represents 16.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Improper contact or sharing of info", narrowing to "Contacted employer after asked not to", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 0% timely-response rate against a 20% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by California with 2 and Montana with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 42.0/100 places Collaborative Resolution Group in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
16.7% of total history
Rising ↑
States active
5
Distinct state filings
Timely response rate
0%
Within CFPB SLA window
Consumer disputes
20%
After company response
Reputation grade
F
42.0/100 composite
Response-quality profile
How Collaborative Resolution Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 0.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 40.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Collaborative Resolution Group compare to its peers?
Collaborative Resoluti… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-09 2025-12
Top Consumer Issues
Improper contact or sharing of info1 (%)
Communication tactics1 (%)
Taking/threatening an illegal action1 (%)
Took or threatened to take negative or legal action1 (%)
Disclosure verification of debt1 (%)
False statements or representation1 (%)
Most common issue: Improper contact or sharing of info — Contacted employer after asked not to
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Improper contact or sharing of info | Contacted employer after asked not to | 1 |
| Communication tactics | Threatened to take legal action | 1 |
| Taking/threatening an illegal action | Sued w/o proper notification of suit | 1 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
| Disclosure verification of debt | Right to dispute notice not received | 1 |
| False statements or representation | Indicated committed crime not paying | 1 |
Where do complaints against Collaborative Resolution Group come from?
The states where consumers have filed the most CFPB complaints against Collaborative Resolution Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Collaborative Resolution Group
Across 5 states with at least one filing
- California
California
2 complaints
- Montana
Montana
1 complaints
- Texas
Texas
1 complaints
- Ohio
Ohio
1 complaints
- Wisconsin
Wisconsin
1 complaints
Frequently Asked Questions
What is the most common complaint against Collaborative Resolution Group? ▼
The most common issue consumers report about Collaborative Resolution Group is "Improper contact or sharing of info", specifically "Contacted employer after asked not to". This is based on 6 complaints filed with the CFPB.
Are complaints against Collaborative Resolution Group increasing or decreasing? ▼
Complaints against Collaborative Resolution Group are rising. The company received 1 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Collaborative Resolution Group's reputation grade? ▼
Collaborative Resolution Group has a reputation grade of F (score: 42.0/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Collaborative Resolution Group respond to consumer complaints? ▼
Collaborative Resolution Group has a 0% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.
In how many states does Collaborative Resolution Group operate? ▼
Collaborative Resolution Group has received CFPB complaints from consumers in 5 states, with the most complaints from California (2 complaints).
What can I do if Collaborative Resolution Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Collaborative Resolution Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |