Total CFPB complaints
331
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 331 complaints
CNG HOLDINGS INC — Debt Collector Complaint Profile
CFPB complaint profile across 44 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about CNG HOLDINGS INC
- Attempts to collect debt not owed
Attempts to collect debt not owed
190 complaints
- Took or threatened to take negative or legal action 44
Took or threatened to take negative or legal action
44 complaints
- Written notification about debt 27
Written notification about debt
27 complaints
- False statements or representation 25
False statements or representation
25 complaints
- Communication tactics 11
Communication tactics
11 complaints
C
Grade C · 61.1/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about CNG HOLDINGS INC?
CNG HOLDINGS INC has accumulated 331 total CFPB complaints across 44 states, with 60 filed in the most recent 12 months against 271 historical complaints before that window. The trailing-12-month volume represents 18.1% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 96% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 44 states, led by Texas with 45 and Florida with 27, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.1/100 places CNG HOLDINGS INC in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
60
18.1% of total history
Stable →
States active
44
Distinct state filings
Timely response rate
96%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
C
61.1/100 composite
Response-quality profile
How CNG HOLDINGS INC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 95.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 78.6%
Share of US states + territories with at least one filed complaint against this collector.
How does CNG HOLDINGS INC compare to its peers?
CNG HOLDINGS INC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-03 2026-02
Top Consumer Issues
Attempts to collect debt not owed190 (%)
False statements or representation25 (%)
Written notification about debt27 (%)
Took or threatened to take negative or legal action44 (%)
Communication tactics11 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 90 |
| Attempts to collect debt not owed | Debt was result of identity theft | 60 |
| Attempts to collect debt not owed | Debt was paid | 40 |
| False statements or representation | Attempted to collect wrong amount | 25 |
| Written notification about debt | Didn't receive enough information to verify debt | 20 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 19 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 19 |
| Communication tactics | Frequent or repeated calls | 11 |
| Written notification about debt | Didn't receive notice of right to dispute | 7 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 6 |
Where do complaints against CNG HOLDINGS INC come from?
The states where consumers have filed the most CFPB complaints against CNG HOLDINGS INC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against CNG HOLDINGS INC
Across 44 states with at least one filing
- Texas
Texas
45 complaints
- Florida
Florida
27 complaints
- California
California
23 complaints
- Michigan
Michigan
22 complaints
- Georgia
Georgia
22 complaints
- New York
New York
20 complaints
- Ohio
Ohio
19 complaints
- South Carolina 12
South Carolina
12 complaints
Frequently Asked Questions
What is the most common complaint against CNG HOLDINGS INC? ▼
The most common issue consumers report about CNG HOLDINGS INC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 331 complaints filed with the CFPB.
Are complaints against CNG HOLDINGS INC increasing or decreasing? ▼
Complaints against CNG HOLDINGS INC have been stable. The company received 60 complaints in the last 12 months.
What is CNG HOLDINGS INC's reputation grade? ▼
CNG HOLDINGS INC has a reputation grade of C (score: 61.1/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does CNG HOLDINGS INC respond to consumer complaints? ▼
CNG HOLDINGS INC has a 96% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does CNG HOLDINGS INC operate? ▼
CNG HOLDINGS INC has received CFPB complaints from consumers in 44 states, with the most complaints from Texas (45 complaints).
What can I do if CNG HOLDINGS INC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If CNG HOLDINGS INC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |