This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 1,358 complaints

CNG Financial Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 50 states, reputation grade D.

Complaints by issue type

What consumers report about CNG Financial Corporation

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 56.8/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: CNG Financial Corporation ranks ahead of 31% of the 5,283 collectors PlainCollector grades - 69% keep a cleaner CFPB record, on 1,358 all-time complaints and a 96% timely-response rate.

31st pct
reputation rank of 5,283 graded collectors
1,358
CFPB complaints, all-time
96%
answered inside the CFPB window
263
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about CNG Financial Corporation?

CNG Financial Corporation has accumulated 1,358 total CFPB complaints across 50 states, with 263 filed in the most recent 12 months against 1,095 historical complaints before that window. The trailing-12-month volume represents 19.4% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 96% timely-response rate against a 10% consumer-dispute-after-response rate.

Complaints have been recorded across 50 states, led by California with 257 and Texas with 174. Normalized against the full CFPB collector database, the reputation score of 56.8/100 places CNG Financial Corporation in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

1,358

high-volume (CCDB)

Last 12 months

263

19.4% of all-time complaints

Stable →

States active

50

nationwide footprint

Timely response rate

96%

excellent band

Consumer disputes

10%

average (vertical avg ~19%)

Reputation grade

D

56.8/100 composite

How does CNG Financial Corporation's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

57 31st percentile higher than 31% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

CNG Financial Corporation versus the debt-collection vertical average.

Timely response within SLA 95.8%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 10.5%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 89.3%

Share of US states + territories with at least one filed complaint against this collector.

How does CNG Financial Corporation compare to its peers?

How does CNG FINANCIAL CORPORATION compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
CNG FINANCIAL CORPORAT… National average
Complaints (last 12 mo)lower is better
263
375
268
Timely-response ratehigher is better
96%
100%
91%
Consumer-dispute ratelower is better
10%
6%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 342
Took or threatened to take negative or legal action - 252
Communication tactics - 241
Taking/threatening an illegal action - 147
False statements or representation - 97
Improper contact or sharing of info - 84
Cont'd attempts collect debt not owed - 72
Written notification about debt - 55
Threatened to contact someone or share information improperly - 41
Disclosure verification of debt - 24

Where do complaints against CNG Financial Corporation come from?

CNG Financial Corporation's own per-state count, not a national baseline.

Top states by complaints against CNG Financial Corporation

Across 50 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if CNG Financial Corporation contacts you

A grade of D signals how CNG Financial Corporation's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really CNG Financial Corporation and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how CNG Financial Corporation ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against CNG Financial Corporation? ▼

The most common issue consumers report about CNG Financial Corporation is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,358 complaints filed with the CFPB.

Are complaints against CNG Financial Corporation increasing or decreasing? ▼

Complaints against CNG Financial Corporation have been stable. The company received 263 complaints in the last 12 months.

What is CNG Financial Corporation's reputation grade? ▼

CNG Financial Corporation has a reputation grade of D (score: 56.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does CNG Financial Corporation respond to consumer complaints? ▼

CNG Financial Corporation has a 96% timely response rate to CFPB complaints. Consumers disputed the company's response in 10% of cases.

In how many states does CNG Financial Corporation operate? ▼

CNG Financial Corporation has received CFPB complaints from consumers in 50 states, with the most complaints from California (257 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.