Total CFPB complaints
645
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 645 complaints
Client Services, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 48 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Client Services, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
190 complaints
- Written notification about debt
Written notification about debt
120 complaints
- Communication tactics
Communication tactics
115 complaints
- False statements or representation 51
False statements or representation
51 complaints
- Cont'd attempts collect debt not owed 24
Cont'd attempts collect debt not owed
24 complaints
- Disclosure verification of debt 17
Disclosure verification of debt
17 complaints
D
Grade D · 58.4/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Client Services, Inc.?
Client Services, Inc. has accumulated 645 total CFPB complaints across 48 states, with 144 filed in the most recent 12 months against 501 historical complaints before that window. The trailing-12-month volume represents 22.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 12% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 48 states, led by Florida with 82 and California with 66, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 58.4/100 places Client Services, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
144
22.3% of total history
Rising ↑
States active
48
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
12%
After company response
Reputation grade
D
58.4/100 composite
Response-quality profile
How Client Services, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 24.6%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 85.7%
Share of US states + territories with at least one filed complaint against this collector.
How does Client Services, Inc. compare to its peers?
Client Services, Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed190 (%)
Written notification about debt120 (%)
Communication tactics115 (%)
False statements or representation51 (%)
Cont'd attempts collect debt not owed24 (%)
Disclosure verification of debt17 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 108 |
| Written notification about debt | Didn't receive enough information to verify debt | 97 |
| Communication tactics | Frequent or repeated calls | 90 |
| Attempts to collect debt not owed | Debt was result of identity theft | 51 |
| False statements or representation | Attempted to collect wrong amount | 51 |
| Attempts to collect debt not owed | Debt was paid | 31 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 25 |
| Cont'd attempts collect debt not owed | Debt is not mine | 24 |
| Written notification about debt | Didn't receive notice of right to dispute | 23 |
| Disclosure verification of debt | Not given enough info to verify debt | 17 |
Where do complaints against Client Services, Inc. come from?
The states where consumers have filed the most CFPB complaints against Client Services, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Client Services, Inc.
Across 48 states with at least one filing
- Florida
Florida
82 complaints
- California
California
66 complaints
- Texas
Texas
52 complaints
- New York
New York
39 complaints
- Georgia
Georgia
33 complaints
- New Jersey 29
New Jersey
29 complaints
- Illinois 26
Illinois
26 complaints
- Ohio 22
Ohio
22 complaints
Frequently Asked Questions
What is the most common complaint against Client Services, Inc.? ▼
The most common issue consumers report about Client Services, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 645 complaints filed with the CFPB.
Are complaints against Client Services, Inc. increasing or decreasing? ▼
Complaints against Client Services, Inc. are rising. The company received 144 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Client Services, Inc.'s reputation grade? ▼
Client Services, Inc. has a reputation grade of D (score: 58.4/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Client Services, Inc. respond to consumer complaints? ▼
Client Services, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 12% of cases.
In how many states does Client Services, Inc. operate? ▼
Client Services, Inc. has received CFPB complaints from consumers in 48 states, with the most complaints from Florida (82 complaints).
What can I do if Client Services, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Client Services, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |