Total CFPB complaints
30
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 30 complaints
Citizens Debt relief LLC — Debt Collector Complaint Profile
CFPB complaint profile across 13 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Citizens Debt relief LLC
- Didn't provide services promised
Didn't provide services promised
20 complaints
- Problem with customer service 4
Problem with customer service
4 complaints
- Charged upfront or unexpected fees 2
Charged upfront or unexpected fees
2 complaints
- Unauthorized withdrawals or charges 2
Unauthorized withdrawals or charges
2 complaints
- False statements or representation 1
False statements or representation
1 complaints
- Attempts to collect debt not owed 1
Attempts to collect debt not owed
1 complaints
F
Grade F · 42.3/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Citizens Debt relief LLC?
Citizens Debt relief LLC has accumulated 30 total CFPB complaints across 13 states, with 26 filed in the most recent 12 months against 4 historical complaints before that window. The trailing-12-month volume represents 86.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Didn't provide services promised", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 53% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 13 states, led by Texas with 6 and California with 6, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 42.3/100 places Citizens Debt relief LLC in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
26
86.7% of total history
Rising ↑
States active
13
Distinct state filings
Timely response rate
53%
Within CFPB SLA window
Reputation grade
F
42.3/100 composite
Response-quality profile
How Citizens Debt relief LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 53.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 23.2%
Share of US states + territories with at least one filed complaint against this collector.
How does Citizens Debt relief LLC compare to its peers?
Citizens Debt relief L… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-12 2026-03
Top Consumer Issues
Didn't provide services promised20 (%)
Problem with customer service4 (%)
Charged upfront or unexpected fees2 (%)
Unauthorized withdrawals or charges2 (%)
False statements or representation1 (%)
Attempts to collect debt not owed1 (%)
Most common issue: Didn't provide services promised
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Didn't provide services promised | — | 20 |
| Problem with customer service | — | 4 |
| Charged upfront or unexpected fees | — | 2 |
| Unauthorized withdrawals or charges | — | 2 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Attempts to collect debt not owed | Debt was paid | 1 |
Where do complaints against Citizens Debt relief LLC come from?
The states where consumers have filed the most CFPB complaints against Citizens Debt relief LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Citizens Debt relief LLC
Across 13 states with at least one filing
- Texas
Texas
6 complaints
- California
California
6 complaints
- New York
New York
5 complaints
- Florida
Florida
3 complaints
- Arizona 2
Arizona
2 complaints
- North Carolina 1
North Carolina
1 complaints
- Nevada 1
Nevada
1 complaints
- New Mexico 1
New Mexico
1 complaints
Frequently Asked Questions
What is the most common complaint against Citizens Debt relief LLC? ▼
The most common issue consumers report about Citizens Debt relief LLC is "Didn't provide services promised". This is based on 30 complaints filed with the CFPB.
Are complaints against Citizens Debt relief LLC increasing or decreasing? ▼
Complaints against Citizens Debt relief LLC are rising. The company received 26 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Citizens Debt relief LLC's reputation grade? ▼
Citizens Debt relief LLC has a reputation grade of F (score: 42.3/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Citizens Debt relief LLC respond to consumer complaints? ▼
Citizens Debt relief LLC has a 53% timely response rate to CFPB complaints.
In how many states does Citizens Debt relief LLC operate? ▼
Citizens Debt relief LLC has received CFPB complaints from consumers in 13 states, with the most complaints from Texas (6 complaints).
What can I do if Citizens Debt relief LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Citizens Debt relief LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |