Total CFPB complaints
54
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 54 complaints
Citi Management Group, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 30 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Citi Management Group, LLC
- Communication tactics
Communication tactics
13 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
11 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
10 complaints
- Improper contact or sharing of info 5
Improper contact or sharing of info
5 complaints
- Disclosure verification of debt 5
Disclosure verification of debt
5 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
F
Grade F · 48.3/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Citi Management Group, LLC?
Citi Management Group, LLC has accumulated 54 total CFPB complaints across 30 states, with 0 filed in the most recent 12 months against 54 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 44% timely-response rate against a 2% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 30 states, led by Texas with 11 and California with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 48.3/100 places Citi Management Group, LLC in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
30
Distinct state filings
Timely response rate
44%
Within CFPB SLA window
Consumer disputes
2%
After company response
Reputation grade
F
48.3/100 composite
Response-quality profile
How Citi Management Group, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 44.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 4.2%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 53.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Citi Management Group, LLC compare to its peers?
Citi Management Group,… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-05 2018-04
Top Consumer Issues
Communication tactics13 (%)
Taking/threatening an illegal action10 (%)
Cont'd attempts collect debt not owed11 (%)
Improper contact or sharing of info5 (%)
Disclosure verification of debt5 (%)
Threatened to contact someone or share information improperly1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 9 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 8 |
| Cont'd attempts collect debt not owed | Debt is not mine | 7 |
| Improper contact or sharing of info | Contacted employer after asked not to | 5 |
| Communication tactics | Threatened to take legal action | 4 |
| Cont'd attempts collect debt not owed | Debt was paid | 4 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 2 |
| Disclosure verification of debt | Not disclosed as an attempt to collect | 2 |
| Threatened to contact someone or share information improperly | Contacted your employer | 1 |
Where do complaints against Citi Management Group, LLC come from?
The states where consumers have filed the most CFPB complaints against Citi Management Group, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Citi Management Group, LLC
Across 30 states with at least one filing
- Texas
Texas
11 complaints
- California
California
5 complaints
- Wisconsin 3
Wisconsin
3 complaints
- Virginia 3
Virginia
3 complaints
- Illinois 2
Illinois
2 complaints
- Ohio 2
Ohio
2 complaints
- Florida 2
Florida
2 complaints
- Louisiana 2
Louisiana
2 complaints
Frequently Asked Questions
What is the most common complaint against Citi Management Group, LLC? ▼
The most common issue consumers report about Citi Management Group, LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 54 complaints filed with the CFPB.
Are complaints against Citi Management Group, LLC increasing or decreasing? ▼
Complaints against Citi Management Group, LLC have been stable. The company received 0 complaints in the last 12 months.
What is Citi Management Group, LLC's reputation grade? ▼
Citi Management Group, LLC has a reputation grade of F (score: 48.3/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Citi Management Group, LLC respond to consumer complaints? ▼
Citi Management Group, LLC has a 44% timely response rate to CFPB complaints. Consumers disputed the company's response in 2% of cases.
In how many states does Citi Management Group, LLC operate? ▼
Citi Management Group, LLC has received CFPB complaints from consumers in 30 states, with the most complaints from Texas (11 complaints).
What can I do if Citi Management Group, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Citi Management Group, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |