Total CFPB complaints
11
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 11 complaints
CICA Collection Agency, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 3 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about CICA Collection Agency, Inc.
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
4 complaints
- Written notification about debt
Written notification about debt
2 complaints
- Improper contact or sharing of info 1
Improper contact or sharing of info
1 complaints
- Attempts to collect debt not owed 1
Attempts to collect debt not owed
1 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
- Communication tactics 1
Communication tactics
1 complaints
C
Grade C · 64.0/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about CICA Collection Agency, Inc.?
CICA Collection Agency, Inc. has accumulated 11 total CFPB complaints across 3 states, with 2 filed in the most recent 12 months against 9 historical complaints before that window. The trailing-12-month volume represents 18.2% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 73% timely-response rate against a 17% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 3 states, led by Puerto Rico with 9 and Virginia with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 64.0/100 places CICA Collection Agency, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
2
18.2% of total history
Falling ↓
States active
3
Distinct state filings
Timely response rate
73%
Within CFPB SLA window
Consumer disputes
17%
After company response
Reputation grade
C
64.0/100 composite
Response-quality profile
How CICA Collection Agency, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 72.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 33.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 5.4%
Share of US states + territories with at least one filed complaint against this collector.
How does CICA Collection Agency, Inc. compare to its peers?
CICA Collection Agency… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-03 2025-08
Top Consumer Issues
Cont'd attempts collect debt not owed4 (%)
Improper contact or sharing of info1 (%)
Written notification about debt2 (%)
Attempts to collect debt not owed1 (%)
Took or threatened to take negative or legal action1 (%)
Communication tactics1 (%)
False statements or representation1 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 3 |
| Improper contact or sharing of info | Talked to a third party about my debt | 1 |
| Written notification about debt | Notification didn't disclose it was an attempt to collect a debt | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Communication tactics | Threatened to take legal action | 1 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
Where do complaints against CICA Collection Agency, Inc. come from?
The states where consumers have filed the most CFPB complaints against CICA Collection Agency, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against CICA Collection Agency, Inc.
Across 3 states with at least one filing
- Puerto Rico
Puerto Rico
9 complaints
- Virginia 1
Virginia
1 complaints
- Maryland 1
Maryland
1 complaints
Frequently Asked Questions
What is the most common complaint against CICA Collection Agency, Inc.? ▼
The most common issue consumers report about CICA Collection Agency, Inc. is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 11 complaints filed with the CFPB.
Are complaints against CICA Collection Agency, Inc. increasing or decreasing? ▼
Complaints against CICA Collection Agency, Inc. are falling. The company received 2 complaints in the last 12 months, showing improvement over prior periods.
What is CICA Collection Agency, Inc.'s reputation grade? ▼
CICA Collection Agency, Inc. has a reputation grade of C (score: 64.0/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does CICA Collection Agency, Inc. respond to consumer complaints? ▼
CICA Collection Agency, Inc. has a 73% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.
In how many states does CICA Collection Agency, Inc. operate? ▼
CICA Collection Agency, Inc. has received CFPB complaints from consumers in 3 states, with the most complaints from Puerto Rico (9 complaints).
What can I do if CICA Collection Agency, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If CICA Collection Agency, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |