Total CFPB complaints
16
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 16 complaints
Chelseamac, LLC dba Briteside Solutions — Debt Collector Complaint Profile
CFPB complaint profile across 11 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Chelseamac, LLC dba Briteside Solutions
- Didn't provide services promised
Didn't provide services promised
11 complaints
- Confusing or missing disclosures 2
Confusing or missing disclosures
2 complaints
- Confusing or misleading advertising or marketing 1
Confusing or misleading advertising or marketing
1 complaints
- Unauthorized withdrawals or charges 1
Unauthorized withdrawals or charges
1 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
D
Grade D · 58.5/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Chelseamac, LLC dba Briteside Solutions?
Chelseamac, LLC dba Briteside Solutions has accumulated 16 total CFPB complaints across 11 states, with 4 filed in the most recent 12 months against 12 historical complaints before that window. The trailing-12-month volume represents 25.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Didn't provide services promised", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 88% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 11 states, led by Florida with 4 and Virginia with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 58.5/100 places Chelseamac, LLC dba Briteside Solutions in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
4
25.0% of total history
Falling ↓
States active
11
Distinct state filings
Timely response rate
88%
Within CFPB SLA window
Reputation grade
D
58.5/100 composite
Response-quality profile
How Chelseamac, LLC dba Briteside Solutions performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 87.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 19.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Chelseamac, LLC dba Briteside Solutions compare to its peers?
Chelseamac, LLC dba Br… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-09 2025-10
Top Consumer Issues
Didn't provide services promised11 (%)
Confusing or missing disclosures2 (%)
Confusing or misleading advertising or marketing1 (%)
Unauthorized withdrawals or charges1 (%)
Took or threatened to take negative or legal action1 (%)
Most common issue: Didn't provide services promised
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Didn't provide services promised | — | 11 |
| Confusing or missing disclosures | — | 2 |
| Confusing or misleading advertising or marketing | — | 1 |
| Unauthorized withdrawals or charges | — | 1 |
| Took or threatened to take negative or legal action | Collected or attempted to collect exempt funds | 1 |
Where do complaints against Chelseamac, LLC dba Briteside Solutions come from?
The states where consumers have filed the most CFPB complaints against Chelseamac, LLC dba Briteside Solutions. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Chelseamac, LLC dba Briteside Solutions
Across 11 states with at least one filing
- Florida
Florida
4 complaints
- Virginia
Virginia
2 complaints
- California
California
2 complaints
- Indiana 1
Indiana
1 complaints
- New Jersey 1
New Jersey
1 complaints
- Massachusetts 1
Massachusetts
1 complaints
- Kentucky 1
Kentucky
1 complaints
- Colorado 1
Colorado
1 complaints
Frequently Asked Questions
What is the most common complaint against Chelseamac, LLC dba Briteside Solutions? ▼
The most common issue consumers report about Chelseamac, LLC dba Briteside Solutions is "Didn't provide services promised". This is based on 16 complaints filed with the CFPB.
Are complaints against Chelseamac, LLC dba Briteside Solutions increasing or decreasing? ▼
Complaints against Chelseamac, LLC dba Briteside Solutions are falling. The company received 4 complaints in the last 12 months, showing improvement over prior periods.
What is Chelseamac, LLC dba Briteside Solutions's reputation grade? ▼
Chelseamac, LLC dba Briteside Solutions has a reputation grade of D (score: 58.5/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Chelseamac, LLC dba Briteside Solutions respond to consumer complaints? ▼
Chelseamac, LLC dba Briteside Solutions has a 88% timely response rate to CFPB complaints.
In how many states does Chelseamac, LLC dba Briteside Solutions operate? ▼
Chelseamac, LLC dba Briteside Solutions has received CFPB complaints from consumers in 11 states, with the most complaints from Florida (4 complaints).
What can I do if Chelseamac, LLC dba Briteside Solutions is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Chelseamac, LLC dba Briteside Solutions violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |