Total CFPB complaints
223
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 223 complaints
CHECK INTO CASH INC. — Debt Collector Complaint Profile
CFPB complaint profile across 31 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about CHECK INTO CASH INC.
- Communication tactics
Communication tactics
38 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
35 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
28 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
19 complaints
- Took or threatened to take negative or legal action 11
Took or threatened to take negative or legal action
11 complaints
- Improper contact or sharing of info 8
Improper contact or sharing of info
8 complaints
C
Grade C · 60.0/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about CHECK INTO CASH INC.?
CHECK INTO CASH INC. has accumulated 223 total CFPB complaints across 31 states, with 0 filed in the most recent 12 months against 223 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 14% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 31 states, led by California with 51 and Ohio with 18, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 60.0/100 places CHECK INTO CASH INC. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
31
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
14%
After company response
Reputation grade
C
60.0/100 composite
Response-quality profile
How CHECK INTO CASH INC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 27.9%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 55.4%
Share of US states + territories with at least one filed complaint against this collector.
How does CHECK INTO CASH INC. compare to its peers?
CHECK INTO CASH INC. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-07 2022-01
Top Consumer Issues
Communication tactics38 (%)
Taking/threatening an illegal action35 (%)
Attempts to collect debt not owed28 (%)
Cont'd attempts collect debt not owed19 (%)
Took or threatened to take negative or legal action11 (%)
Improper contact or sharing of info8 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 26 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 25 |
| Attempts to collect debt not owed | Debt is not yours | 16 |
| Communication tactics | Threatened to take legal action | 12 |
| Attempts to collect debt not owed | Debt was result of identity theft | 12 |
| Cont'd attempts collect debt not owed | Debt is not mine | 11 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 11 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 10 |
| Cont'd attempts collect debt not owed | Debt was paid | 8 |
| Improper contact or sharing of info | Talked to a third party about my debt | 8 |
Where do complaints against CHECK INTO CASH INC. come from?
The states where consumers have filed the most CFPB complaints against CHECK INTO CASH INC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against CHECK INTO CASH INC.
Across 31 states with at least one filing
- California
California
51 complaints
- Ohio 18
Ohio
18 complaints
- Texas 16
Texas
16 complaints
- Tennessee 12
Tennessee
12 complaints
- Alabama 9
Alabama
9 complaints
- Colorado 9
Colorado
9 complaints
- Louisiana 9
Louisiana
9 complaints
- Oklahoma 8
Oklahoma
8 complaints
Frequently Asked Questions
What is the most common complaint against CHECK INTO CASH INC.? ▼
The most common issue consumers report about CHECK INTO CASH INC. is "Communication tactics", specifically "Frequent or repeated calls". This is based on 223 complaints filed with the CFPB.
Are complaints against CHECK INTO CASH INC. increasing or decreasing? ▼
Complaints against CHECK INTO CASH INC. have been stable. The company received 0 complaints in the last 12 months.
What is CHECK INTO CASH INC.'s reputation grade? ▼
CHECK INTO CASH INC. has a reputation grade of C (score: 60.0/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does CHECK INTO CASH INC. respond to consumer complaints? ▼
CHECK INTO CASH INC. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 14% of cases.
In how many states does CHECK INTO CASH INC. operate? ▼
CHECK INTO CASH INC. has received CFPB complaints from consumers in 31 states, with the most complaints from California (51 complaints).
What can I do if CHECK INTO CASH INC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If CHECK INTO CASH INC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |