Total CFPB complaints
1
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 1 complaints
Certified Direct Solutions — Debt Collector Complaint Profile
CFPB complaint profile across 1 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Certified Direct Solutions
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
1 complaints
F
Grade F · 51.9/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Certified Direct Solutions?
Certified Direct Solutions has accumulated 1 total CFPB complaints across 1 states, with 0 filed in the most recent 12 months against 1 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened or suggested your credit would be damaged", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 0% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 1 states, led by New Jersey with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 51.9/100 places Certified Direct Solutions in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
1
Distinct state filings
Timely response rate
0%
Within CFPB SLA window
Reputation grade
F
51.9/100 composite
Response-quality profile
How Certified Direct Solutions performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 0.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 1.8%
Share of US states + territories with at least one filed complaint against this collector.
How does Certified Direct Solutions compare to its peers?
Certified Direct Solut… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-06 2023-06
Top Consumer Issues
Took or threatened to take negative or legal action1 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
Where do complaints against Certified Direct Solutions come from?
The states where consumers have filed the most CFPB complaints against Certified Direct Solutions. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Certified Direct Solutions
Across 1 states with at least one filing
- New Jersey
New Jersey
1 complaints
Frequently Asked Questions
What is the most common complaint against Certified Direct Solutions? ▼
The most common issue consumers report about Certified Direct Solutions is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 1 complaints filed with the CFPB.
Are complaints against Certified Direct Solutions increasing or decreasing? ▼
Complaints against Certified Direct Solutions have been stable. The company received 0 complaints in the last 12 months.
What is Certified Direct Solutions's reputation grade? ▼
Certified Direct Solutions has a reputation grade of F (score: 51.9/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Certified Direct Solutions respond to consumer complaints? ▼
Certified Direct Solutions has a 0% timely response rate to CFPB complaints.
In how many states does Certified Direct Solutions operate? ▼
Certified Direct Solutions has received CFPB complaints from consumers in 1 states, with the most complaints from New Jersey (1 complaints).
What can I do if Certified Direct Solutions is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Certified Direct Solutions violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |