Total CFPB complaints
17
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 17 complaints
Century Financial Services, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 6 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Century Financial Services, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
9 complaints
- Cont'd attempts collect debt not owed 2
Cont'd attempts collect debt not owed
2 complaints
- Written notification about debt 2
Written notification about debt
2 complaints
- False statements or representation 1
False statements or representation
1 complaints
- Improper contact or sharing of info 1
Improper contact or sharing of info
1 complaints
- Communication tactics 1
Communication tactics
1 complaints
C
Grade C · 64.6/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Century Financial Services, Inc.?
Century Financial Services, Inc. has accumulated 17 total CFPB complaints across 6 states, with 0 filed in the most recent 12 months against 17 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 71% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 6 states, led by Connecticut with 11 and New York with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 64.6/100 places Century Financial Services, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
6
Distinct state filings
Timely response rate
71%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
C
64.6/100 composite
Response-quality profile
How Century Financial Services, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 70.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 10.7%
Share of US states + territories with at least one filed complaint against this collector.
How does Century Financial Services, Inc. compare to its peers?
Century Financial Serv… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-04 2021-11
Top Consumer Issues
Attempts to collect debt not owed9 (%)
Cont'd attempts collect debt not owed2 (%)
Written notification about debt2 (%)
False statements or representation1 (%)
Improper contact or sharing of info1 (%)
Communication tactics1 (%)
Disclosure verification of debt1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 5 |
| Attempts to collect debt not owed | Debt was paid | 4 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Improper contact or sharing of info | Contacted me instead of my attorney | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
Where do complaints against Century Financial Services, Inc. come from?
The states where consumers have filed the most CFPB complaints against Century Financial Services, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Century Financial Services, Inc.
Across 6 states with at least one filing
- Connecticut
Connecticut
11 complaints
- New York 2
New York
2 complaints
- Texas 1
Texas
1 complaints
- Florida 1
Florida
1 complaints
- Rhode Island 1
Rhode Island
1 complaints
- New Jersey 1
New Jersey
1 complaints
Frequently Asked Questions
What is the most common complaint against Century Financial Services, Inc.? ▼
The most common issue consumers report about Century Financial Services, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 17 complaints filed with the CFPB.
Are complaints against Century Financial Services, Inc. increasing or decreasing? ▼
Complaints against Century Financial Services, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is Century Financial Services, Inc.'s reputation grade? ▼
Century Financial Services, Inc. has a reputation grade of C (score: 64.6/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Century Financial Services, Inc. respond to consumer complaints? ▼
Century Financial Services, Inc. has a 71% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Century Financial Services, Inc. operate? ▼
Century Financial Services, Inc. has received CFPB complaints from consumers in 6 states, with the most complaints from Connecticut (11 complaints).
What can I do if Century Financial Services, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Century Financial Services, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |