Total CFPB complaints
2,094
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 2,094 complaints
Central Portfolio Control Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 51 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Central Portfolio Control Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
815 complaints
- Written notification about debt
Written notification about debt
380 complaints
- Took or threatened to take negative or legal action 279
Took or threatened to take negative or legal action
279 complaints
- False statements or representation 221
False statements or representation
221 complaints
- Communication tactics 145
Communication tactics
145 complaints
- Threatened to contact someone or share information improperly 47
Threatened to contact someone or share information improperly
47 complaints
D
Grade D · 57.6/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Central Portfolio Control Inc.?
Central Portfolio Control Inc. has accumulated 2,094 total CFPB complaints across 51 states, with 1,062 filed in the most recent 12 months against 1,032 historical complaints before that window. The trailing-12-month volume represents 50.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 12% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 51 states, led by Texas with 476 and Florida with 272, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 57.6/100 places Central Portfolio Control Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1,062
50.7% of total history
Rising ↑
States active
51
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
12%
After company response
Reputation grade
D
57.6/100 composite
Response-quality profile
How Central Portfolio Control Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 23.1%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 91.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Central Portfolio Control Inc. compare to its peers?
Central Portfolio Cont… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed815 (%)
Took or threatened to take negative or legal action279 (%)
Written notification about debt380 (%)
False statements or representation221 (%)
Communication tactics145 (%)
Threatened to contact someone or share information improperly47 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 521 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 279 |
| Written notification about debt | Didn't receive enough information to verify debt | 238 |
| False statements or representation | Attempted to collect wrong amount | 221 |
| Attempts to collect debt not owed | Debt was result of identity theft | 216 |
| Written notification about debt | Didn't receive notice of right to dispute | 142 |
| Communication tactics | Frequent or repeated calls | 94 |
| Attempts to collect debt not owed | Debt was paid | 78 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 51 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 47 |
Where do complaints against Central Portfolio Control Inc. come from?
The states where consumers have filed the most CFPB complaints against Central Portfolio Control Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Central Portfolio Control Inc.
Across 51 states with at least one filing
- Texas
Texas
476 complaints
- Florida
Florida
272 complaints
- California 141
California
141 complaints
- Georgia 118
Georgia
118 complaints
- Arizona 83
Arizona
83 complaints
- South Carolina 71
South Carolina
71 complaints
- Louisiana 57
Louisiana
57 complaints
- Tennessee 57
Tennessee
57 complaints
Frequently Asked Questions
What is the most common complaint against Central Portfolio Control Inc.? ▼
The most common issue consumers report about Central Portfolio Control Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 2,094 complaints filed with the CFPB.
Are complaints against Central Portfolio Control Inc. increasing or decreasing? ▼
Complaints against Central Portfolio Control Inc. are rising. The company received 1,062 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Central Portfolio Control Inc.'s reputation grade? ▼
Central Portfolio Control Inc. has a reputation grade of D (score: 57.6/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Central Portfolio Control Inc. respond to consumer complaints? ▼
Central Portfolio Control Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 12% of cases.
In how many states does Central Portfolio Control Inc. operate? ▼
Central Portfolio Control Inc. has received CFPB complaints from consumers in 51 states, with the most complaints from Texas (476 complaints).
What can I do if Central Portfolio Control Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Central Portfolio Control Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |