Total CFPB complaints
20
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 20 complaints
CBV Collection Services Ltd. — Debt Collector Complaint Profile
CFPB complaint profile across 6 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about CBV Collection Services Ltd.
- Communication tactics
Communication tactics
10 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
8 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
F
Grade F · 43.9/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about CBV Collection Services Ltd.?
CBV Collection Services Ltd. has accumulated 20 total CFPB complaints across 6 states, with 2 filed in the most recent 12 months against 18 historical complaints before that window. The trailing-12-month volume represents 10.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 50% timely-response rate against a 50% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 6 states, led by Georgia with 4 and California with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 43.9/100 places CBV Collection Services Ltd. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
2
10.0% of total history
Falling ↓
States active
6
Distinct state filings
Timely response rate
50%
Within CFPB SLA window
Consumer disputes
50%
After company response
Reputation grade
F
43.9/100 composite
Response-quality profile
How CBV Collection Services Ltd. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 50.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 100.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 10.7%
Share of US states + territories with at least one filed complaint against this collector.
How does CBV Collection Services Ltd. compare to its peers?
CBV Collection Service… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-11 2025-07
Top Consumer Issues
Attempts to collect debt not owed8 (%)
Communication tactics10 (%)
Disclosure verification of debt1 (%)
Cont'd attempts collect debt not owed1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 7 |
| Communication tactics | Frequent or repeated calls | 6 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
| Communication tactics | Called before 8am or after 9pm | 1 |
| Communication tactics | Used obscene, profane, or other abusive language | 1 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 1 |
Where do complaints against CBV Collection Services Ltd. come from?
The states where consumers have filed the most CFPB complaints against CBV Collection Services Ltd.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against CBV Collection Services Ltd.
Across 6 states with at least one filing
- Georgia
Georgia
4 complaints
- California
California
2 complaints
- Ohio 1
Ohio
1 complaints
- Arizona 1
Arizona
1 complaints
- New Jersey 1
New Jersey
1 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
Frequently Asked Questions
What is the most common complaint against CBV Collection Services Ltd.? ▼
The most common issue consumers report about CBV Collection Services Ltd. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 20 complaints filed with the CFPB.
Are complaints against CBV Collection Services Ltd. increasing or decreasing? ▼
Complaints against CBV Collection Services Ltd. are falling. The company received 2 complaints in the last 12 months, showing improvement over prior periods.
What is CBV Collection Services Ltd.'s reputation grade? ▼
CBV Collection Services Ltd. has a reputation grade of F (score: 43.9/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does CBV Collection Services Ltd. respond to consumer complaints? ▼
CBV Collection Services Ltd. has a 50% timely response rate to CFPB complaints. Consumers disputed the company's response in 50% of cases.
In how many states does CBV Collection Services Ltd. operate? ▼
CBV Collection Services Ltd. has received CFPB complaints from consumers in 6 states, with the most complaints from Georgia (4 complaints).
What can I do if CBV Collection Services Ltd. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If CBV Collection Services Ltd. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |