Total CFPB complaints
56
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 56 complaints
CBM Services, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 8 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about CBM Services, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
21 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
9 complaints
- False statements or representation
False statements or representation
9 complaints
- Written notification about debt 6
Written notification about debt
6 complaints
- Communication tactics 2
Communication tactics
2 complaints
- Disclosure verification of debt 2
Disclosure verification of debt
2 complaints
C
Grade C · 63.0/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about CBM Services, Inc.?
CBM Services, Inc. has accumulated 56 total CFPB complaints across 8 states, with 8 filed in the most recent 12 months against 48 historical complaints before that window. The trailing-12-month volume represents 14.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 96% timely-response rate against a 15% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 8 states, led by Michigan with 47 and Florida with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 63.0/100 places CBM Services, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
8
14.3% of total history
Rising ↑
States active
8
Distinct state filings
Timely response rate
96%
Within CFPB SLA window
Consumer disputes
15%
After company response
Reputation grade
C
63.0/100 composite
Response-quality profile
How CBM Services, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 96.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 30.8%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 14.3%
Share of US states + territories with at least one filed complaint against this collector.
How does CBM Services, Inc. compare to its peers?
CBM Services, Inc. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-11 2026-02
Top Consumer Issues
Attempts to collect debt not owed21 (%)
Cont'd attempts collect debt not owed9 (%)
False statements or representation9 (%)
Written notification about debt6 (%)
Communication tactics2 (%)
Disclosure verification of debt2 (%)
Threatened to contact someone or share information improperly1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 14 |
| Cont'd attempts collect debt not owed | Debt is not mine | 9 |
| False statements or representation | Attempted to collect wrong amount | 8 |
| Written notification about debt | Didn't receive enough information to verify debt | 6 |
| Attempts to collect debt not owed | Debt was paid | 4 |
| Attempts to collect debt not owed | Debt was result of identity theft | 3 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
| Disclosure verification of debt | Right to dispute notice not received | 2 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
| False statements or representation | Indicated you were committing crime by not paying debt | 1 |
Where do complaints against CBM Services, Inc. come from?
The states where consumers have filed the most CFPB complaints against CBM Services, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against CBM Services, Inc.
Across 8 states with at least one filing
- Michigan
Michigan
47 complaints
- Florida 3
Florida
3 complaints
- Massachusetts 1
Massachusetts
1 complaints
- Vermont 1
Vermont
1 complaints
- Connecticut 1
Connecticut
1 complaints
- Illinois 1
Illinois
1 complaints
- Georgia 1
Georgia
1 complaints
- Nevada 1
Nevada
1 complaints
Frequently Asked Questions
What is the most common complaint against CBM Services, Inc.? ▼
The most common issue consumers report about CBM Services, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 56 complaints filed with the CFPB.
Are complaints against CBM Services, Inc. increasing or decreasing? ▼
Complaints against CBM Services, Inc. are rising. The company received 8 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is CBM Services, Inc.'s reputation grade? ▼
CBM Services, Inc. has a reputation grade of C (score: 63.0/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does CBM Services, Inc. respond to consumer complaints? ▼
CBM Services, Inc. has a 96% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.
In how many states does CBM Services, Inc. operate? ▼
CBM Services, Inc. has received CFPB complaints from consumers in 8 states, with the most complaints from Michigan (47 complaints).
What can I do if CBM Services, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If CBM Services, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |