This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 85 complaints

CB1, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 21 states, reputation grade D.

Complaints by issue type

What consumers report about CB1, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 58.4/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: CB1, Inc. ranks ahead of 36% of the 5,283 collectors PlainCollector grades - 64% keep a cleaner CFPB record, on 85 all-time complaints and a 98% timely-response rate.

36th pct
reputation rank of 5,283 graded collectors
85
CFPB complaints, all-time
98%
answered inside the CFPB window
13
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about CB1, Inc.?

CB1, Inc. has accumulated 85 total CFPB complaints across 21 states, with 13 filed in the most recent 12 months against 72 historical complaints before that window. The trailing-12-month volume represents 15.3% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt". The company posts a 98% timely-response rate against a 29% consumer-dispute-after-response rate.

Complaints have been recorded across 21 states, led by Montana with 59 and New York with 3. Normalized against the full CFPB collector database, the reputation score of 58.4/100 places CB1, Inc. in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

85

low-volume (CCDB)

Last 12 months

13

15.3% of all-time complaints

Falling ↓

States active

21

multi-region footprint

Timely response rate

98%

excellent band

Consumer disputes

29%

elevated (vertical avg ~19%)

Reputation grade

D

58.4/100 composite

How does CB1, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

58 36th percentile higher than 36% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

CB1, Inc. versus the debt-collection vertical average.

Timely response within SLA 97.5%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 29.4%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 37.5%

Share of US states + territories with at least one filed complaint against this collector.

How does CB1, Inc. compare to its peers?

How does CB1, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
CB1, Inc. National average
Complaints (last 12 mo)lower is better
13
6
268
Timely-response ratehigher is better
98%
88%
91%
Consumer-dispute ratelower is better
29%
28%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2016-08 2022-12

Issue Detail Breakdown

Issue Sub-Issue Complaints
Written notification about debt - 25
Attempts to collect debt not owed - 19
Cont'd attempts collect debt not owed - 12
False statements or representation - 8
Took or threatened to take negative or legal action - 7
Communication tactics - 7
Threatened to contact someone or share information improperly - 3
Disclosure verification of debt - 2
Taking/threatening an illegal action - 2

Where do complaints against CB1, Inc. come from?

CB1, Inc.'s own per-state count, not a national baseline.

Top states by complaints against CB1, Inc.

Across 21 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if CB1, Inc. contacts you

A grade of D signals how CB1, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really CB1, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how CB1, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against CB1, Inc.? ▼

The most common issue consumers report about CB1, Inc. is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 85 complaints filed with the CFPB.

Are complaints against CB1, Inc. increasing or decreasing? ▼

Complaints against CB1, Inc. are falling. The company received 13 complaints in the last 12 months, showing improvement over prior periods.

What is CB1, Inc.'s reputation grade? ▼

CB1, Inc. has a reputation grade of D (score: 58.4/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does CB1, Inc. respond to consumer complaints? ▼

CB1, Inc. has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 29% of cases.

In how many states does CB1, Inc. operate? ▼

CB1, Inc. has received CFPB complaints from consumers in 21 states, with the most complaints from Montana (59 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.