Total CFPB complaints
50
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 50 complaints
Castle Credit Co Holdings, LLC, Chicago, IL Branch — Debt Collector Complaint Profile
CFPB complaint profile across 16 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Castle Credit Co Holdings, LLC, Chicago, IL Branch
- Attempts to collect debt not owed
Attempts to collect debt not owed
13 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
8 complaints
- Communication tactics
Communication tactics
6 complaints
- Written notification about debt 5
Written notification about debt
5 complaints
- False statements or representation 5
False statements or representation
5 complaints
- Cont'd attempts collect debt not owed 2
Cont'd attempts collect debt not owed
2 complaints
C
Grade C · 61.5/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Castle Credit Co Holdings, LLC, Chicago, IL Branch?
Castle Credit Co Holdings, LLC, Chicago, IL Branch has accumulated 50 total CFPB complaints across 16 states, with 4 filed in the most recent 12 months against 46 historical complaints before that window. The trailing-12-month volume represents 8.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 94% timely-response rate against a 20% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 16 states, led by Texas with 11 and California with 8, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.5/100 places Castle Credit Co Holdings, LLC, Chicago, IL Branch in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
4
8.0% of total history
Stable →
States active
16
Distinct state filings
Timely response rate
94%
Within CFPB SLA window
Consumer disputes
20%
After company response
Reputation grade
C
61.5/100 composite
Response-quality profile
How Castle Credit Co Holdings, LLC, Chicago, IL Branch performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 94.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 40.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 28.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Castle Credit Co Holdings, LLC, Chicago, IL Branch compare to its peers?
Castle Credit Co Holdi… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-03 2026-02
Top Consumer Issues
Attempts to collect debt not owed13 (%)
Took or threatened to take negative or legal action8 (%)
Written notification about debt5 (%)
Communication tactics6 (%)
False statements or representation5 (%)
Cont'd attempts collect debt not owed2 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 9 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 8 |
| Attempts to collect debt not owed | Debt was result of identity theft | 4 |
| Written notification about debt | Didn't receive notice of right to dispute | 3 |
| Communication tactics | Frequent or repeated calls | 3 |
| False statements or representation | Attempted to collect wrong amount | 3 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 3 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 2 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
Where do complaints against Castle Credit Co Holdings, LLC, Chicago, IL Branch come from?
The states where consumers have filed the most CFPB complaints against Castle Credit Co Holdings, LLC, Chicago, IL Branch. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Castle Credit Co Holdings, LLC, Chicago, IL Branch
Across 16 states with at least one filing
- Texas
Texas
11 complaints
- California
California
8 complaints
- Georgia
Georgia
7 complaints
- Florida 4
Florida
4 complaints
- Illinois 3
Illinois
3 complaints
- Maryland 3
Maryland
3 complaints
- Arizona 2
Arizona
2 complaints
- Tennessee 2
Tennessee
2 complaints
Frequently Asked Questions
What is the most common complaint against Castle Credit Co Holdings, LLC, Chicago, IL Branch? ▼
The most common issue consumers report about Castle Credit Co Holdings, LLC, Chicago, IL Branch is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 50 complaints filed with the CFPB.
Are complaints against Castle Credit Co Holdings, LLC, Chicago, IL Branch increasing or decreasing? ▼
Complaints against Castle Credit Co Holdings, LLC, Chicago, IL Branch have been stable. The company received 4 complaints in the last 12 months.
What is Castle Credit Co Holdings, LLC, Chicago, IL Branch's reputation grade? ▼
Castle Credit Co Holdings, LLC, Chicago, IL Branch has a reputation grade of C (score: 61.5/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Castle Credit Co Holdings, LLC, Chicago, IL Branch respond to consumer complaints? ▼
Castle Credit Co Holdings, LLC, Chicago, IL Branch has a 94% timely response rate to CFPB complaints. Consumers disputed the company's response in 20% of cases.
In how many states does Castle Credit Co Holdings, LLC, Chicago, IL Branch operate? ▼
Castle Credit Co Holdings, LLC, Chicago, IL Branch has received CFPB complaints from consumers in 16 states, with the most complaints from Texas (11 complaints).
What can I do if Castle Credit Co Holdings, LLC, Chicago, IL Branch is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Castle Credit Co Holdings, LLC, Chicago, IL Branch violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |