Total CFPB complaints
457
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 457 complaints
CASHCALL, INC. — Debt Collector Complaint Profile
CFPB complaint profile across 43 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about CASHCALL, INC.
- Communication tactics
Communication tactics
115 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
63 complaints
- Taking/threatening an illegal action 45
Taking/threatening an illegal action
45 complaints
- False statements or representation 43
False statements or representation
43 complaints
- Disclosure verification of debt 27
Disclosure verification of debt
27 complaints
- Improper contact or sharing of info 26
Improper contact or sharing of info
26 complaints
D
Grade D · 55.8/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about CASHCALL, INC.?
CASHCALL, INC. has accumulated 457 total CFPB complaints across 43 states, with 5 filed in the most recent 12 months against 452 historical complaints before that window. The trailing-12-month volume represents 1.1% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 24% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 43 states, led by California with 185 and Georgia with 18, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 55.8/100 places CASHCALL, INC. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
5
1.1% of total history
Falling ↓
States active
43
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
24%
After company response
Reputation grade
D
55.8/100 composite
Response-quality profile
How CASHCALL, INC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 48.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 76.8%
Share of US states + territories with at least one filed complaint against this collector.
How does CASHCALL, INC. compare to its peers?
CASHCALL, INC. National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2019-06 2026-01
Top Consumer Issues
Communication tactics115 (%)
Cont'd attempts collect debt not owed63 (%)
False statements or representation43 (%)
Taking/threatening an illegal action45 (%)
Disclosure verification of debt27 (%)
Improper contact or sharing of info26 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 83 |
| Cont'd attempts collect debt not owed | Debt was paid | 46 |
| False statements or representation | Attempted to collect wrong amount | 43 |
| Communication tactics | Threatened to take legal action | 32 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 29 |
| Disclosure verification of debt | Not given enough info to verify debt | 27 |
| Cont'd attempts collect debt not owed | Debt is not mine | 17 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 16 |
| Improper contact or sharing of info | Talked to a third party about my debt | 16 |
| Improper contact or sharing of info | Contacted employer after asked not to | 10 |
Where do complaints against CASHCALL, INC. come from?
The states where consumers have filed the most CFPB complaints against CASHCALL, INC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against CASHCALL, INC.
Across 43 states with at least one filing
- California
California
185 complaints
- Georgia 18
Georgia
18 complaints
- Ohio 17
Ohio
17 complaints
- New Jersey 17
New Jersey
17 complaints
- New York 17
New York
17 complaints
- Arizona 13
Arizona
13 complaints
- Pennsylvania 13
Pennsylvania
13 complaints
- Florida 13
Florida
13 complaints
Frequently Asked Questions
What is the most common complaint against CASHCALL, INC.? ▼
The most common issue consumers report about CASHCALL, INC. is "Communication tactics", specifically "Frequent or repeated calls". This is based on 457 complaints filed with the CFPB.
Are complaints against CASHCALL, INC. increasing or decreasing? ▼
Complaints against CASHCALL, INC. are falling. The company received 5 complaints in the last 12 months, showing improvement over prior periods.
What is CASHCALL, INC.'s reputation grade? ▼
CASHCALL, INC. has a reputation grade of D (score: 55.8/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does CASHCALL, INC. respond to consumer complaints? ▼
CASHCALL, INC. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 24% of cases.
In how many states does CASHCALL, INC. operate? ▼
CASHCALL, INC. has received CFPB complaints from consumers in 43 states, with the most complaints from California (185 complaints).
What can I do if CASHCALL, INC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If CASHCALL, INC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |