Total CFPB complaints
19
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 19 complaints
Cash Link USA, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 4 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Cash Link USA, LLC
- Written notification about debt
Written notification about debt
5 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
4 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
4 complaints
- False statements or representation
False statements or representation
3 complaints
- Electronic communications 1
Electronic communications
1 complaints
C
Grade C · 59.8/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Cash Link USA, LLC?
Cash Link USA, LLC has accumulated 19 total CFPB complaints across 4 states, with 5 filed in the most recent 12 months against 14 historical complaints before that window. The trailing-12-month volume represents 26.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive notice of right to dispute", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 95% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 4 states, led by Texas with 11 and Wisconsin with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 59.8/100 places Cash Link USA, LLC in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
5
26.3% of total history
Rising ↑
States active
4
Distinct state filings
Timely response rate
95%
Within CFPB SLA window
Reputation grade
C
59.8/100 composite
Response-quality profile
How Cash Link USA, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 94.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 7.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Cash Link USA, LLC compare to its peers?
Cash Link USA, LLC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2020-11 2026-01
Top Consumer Issues
Written notification about debt5 (%)
Attempts to collect debt not owed4 (%)
Took or threatened to take negative or legal action4 (%)
False statements or representation3 (%)
Electronic communications1 (%)
Most common issue: Written notification about debt — Didn't receive notice of right to dispute
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive notice of right to dispute | 4 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 2 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 2 |
| False statements or representation | Indicated you were committing crime by not paying debt | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 1 |
| Electronic communications | Frequent or repeated messages | 1 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
Where do complaints against Cash Link USA, LLC come from?
The states where consumers have filed the most CFPB complaints against Cash Link USA, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Cash Link USA, LLC
Across 4 states with at least one filing
- Texas
Texas
11 complaints
- Wisconsin 3
Wisconsin
3 complaints
- Missouri 3
Missouri
3 complaints
- Kansas 2
Kansas
2 complaints
Frequently Asked Questions
What is the most common complaint against Cash Link USA, LLC? ▼
The most common issue consumers report about Cash Link USA, LLC is "Written notification about debt", specifically "Didn't receive notice of right to dispute". This is based on 19 complaints filed with the CFPB.
Are complaints against Cash Link USA, LLC increasing or decreasing? ▼
Complaints against Cash Link USA, LLC are rising. The company received 5 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Cash Link USA, LLC's reputation grade? ▼
Cash Link USA, LLC has a reputation grade of C (score: 59.8/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Cash Link USA, LLC respond to consumer complaints? ▼
Cash Link USA, LLC has a 95% timely response rate to CFPB complaints.
In how many states does Cash Link USA, LLC operate? ▼
Cash Link USA, LLC has received CFPB complaints from consumers in 4 states, with the most complaints from Texas (11 complaints).
What can I do if Cash Link USA, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Cash Link USA, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |