Total CFPB complaints
31
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 31 complaints
Cash Express, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 6 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Cash Express, LLC
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
9 complaints
- Communication tactics
Communication tactics
7 complaints
- False statements or representation 2
False statements or representation
2 complaints
- Attempts to collect debt not owed 2
Attempts to collect debt not owed
2 complaints
- Improper contact or sharing of info 1
Improper contact or sharing of info
1 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
C
Grade C · 65.2/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Cash Express, LLC?
Cash Express, LLC has accumulated 31 total CFPB complaints across 6 states, with 3 filed in the most recent 12 months against 28 historical complaints before that window. The trailing-12-month volume represents 9.7% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened to sue you for very old debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 23% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 6 states, led by Tennessee with 19 and Kentucky with 7, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 65.2/100 places Cash Express, LLC in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
3
9.7% of total history
Stable →
States active
6
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
23%
After company response
Reputation grade
C
65.2/100 composite
Response-quality profile
How Cash Express, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 46.2%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 10.7%
Share of US states + territories with at least one filed complaint against this collector.
How does Cash Express, LLC compare to its peers?
Cash Express, LLC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-03 2026-02
Top Consumer Issues
Took or threatened to take negative or legal action9 (%)
Communication tactics7 (%)
False statements or representation2 (%)
Attempts to collect debt not owed2 (%)
Improper contact or sharing of info1 (%)
Taking/threatening an illegal action1 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened to sue you for very old debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 6 |
| Communication tactics | Frequent or repeated calls | 5 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Improper contact or sharing of info | Contacted me after I asked not to | 1 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 1 |
| Communication tactics | Used obscene, profane, or other abusive language | 1 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 1 |
| Communication tactics | Threatened to take legal action | 1 |
Where do complaints against Cash Express, LLC come from?
The states where consumers have filed the most CFPB complaints against Cash Express, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Cash Express, LLC
Across 6 states with at least one filing
- Tennessee
Tennessee
19 complaints
- Kentucky 7
Kentucky
7 complaints
- Alabama 2
Alabama
2 complaints
- Indiana 1
Indiana
1 complaints
- Arizona 1
Arizona
1 complaints
- Mississippi 1
Mississippi
1 complaints
Frequently Asked Questions
What is the most common complaint against Cash Express, LLC? ▼
The most common issue consumers report about Cash Express, LLC is "Took or threatened to take negative or legal action", specifically "Threatened to sue you for very old debt". This is based on 31 complaints filed with the CFPB.
Are complaints against Cash Express, LLC increasing or decreasing? ▼
Complaints against Cash Express, LLC have been stable. The company received 3 complaints in the last 12 months.
What is Cash Express, LLC's reputation grade? ▼
Cash Express, LLC has a reputation grade of C (score: 65.2/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Cash Express, LLC respond to consumer complaints? ▼
Cash Express, LLC has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 23% of cases.
In how many states does Cash Express, LLC operate? ▼
Cash Express, LLC has received CFPB complaints from consumers in 6 states, with the most complaints from Tennessee (19 complaints).
What can I do if Cash Express, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Cash Express, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |