Total CFPB complaints
53
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 53 complaints
CASH AMERICA INTERNATIONAL, INC. — Debt Collector Complaint Profile
CFPB complaint profile across 22 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about CASH AMERICA INTERNATIONAL, INC.
- Communication tactics
Communication tactics
15 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
7 complaints
- Took or threatened to take negative or legal action 5
Took or threatened to take negative or legal action
5 complaints
- Attempts to collect debt not owed 4
Attempts to collect debt not owed
4 complaints
- Improper contact or sharing of info 3
Improper contact or sharing of info
3 complaints
- Taking/threatening an illegal action 2
Taking/threatening an illegal action
2 complaints
C
Grade C · 65.2/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about CASH AMERICA INTERNATIONAL, INC.?
CASH AMERICA INTERNATIONAL, INC. has accumulated 53 total CFPB complaints across 22 states, with 0 filed in the most recent 12 months against 53 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 13% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 22 states, led by Texas with 11 and Ohio with 11, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 65.2/100 places CASH AMERICA INTERNATIONAL, INC. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
22
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
13%
After company response
Reputation grade
C
65.2/100 composite
Response-quality profile
How CASH AMERICA INTERNATIONAL, INC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 25.6%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 39.3%
Share of US states + territories with at least one filed complaint against this collector.
How does CASH AMERICA INTERNATIONAL, INC. compare to its peers?
CASH AMERICA INTERNATI… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-07 2019-02
Top Consumer Issues
Communication tactics15 (%)
Cont'd attempts collect debt not owed7 (%)
Took or threatened to take negative or legal action5 (%)
Attempts to collect debt not owed4 (%)
Improper contact or sharing of info3 (%)
Taking/threatening an illegal action2 (%)
Disclosure verification of debt2 (%)
False statements or representation1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 10 |
| Cont'd attempts collect debt not owed | Debt is not mine | 7 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 5 |
| Attempts to collect debt not owed | Debt is not yours | 4 |
| Communication tactics | Threatened to take legal action | 3 |
| Improper contact or sharing of info | Talked to a third party about my debt | 3 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 2 |
| Communication tactics | Called after sent written cease of comm | 2 |
| Disclosure verification of debt | Not given enough info to verify debt | 2 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 1 |
Where do complaints against CASH AMERICA INTERNATIONAL, INC. come from?
The states where consumers have filed the most CFPB complaints against CASH AMERICA INTERNATIONAL, INC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against CASH AMERICA INTERNATIONAL, INC.
Across 22 states with at least one filing
- Texas
Texas
11 complaints
- Ohio
Ohio
11 complaints
- California
California
6 complaints
- North Carolina 3
North Carolina
3 complaints
- Alabama 3
Alabama
3 complaints
- Wisconsin 2
Wisconsin
2 complaints
- Nevada 2
Nevada
2 complaints
- Oregon 1
Oregon
1 complaints
Frequently Asked Questions
What is the most common complaint against CASH AMERICA INTERNATIONAL, INC.? ▼
The most common issue consumers report about CASH AMERICA INTERNATIONAL, INC. is "Communication tactics", specifically "Frequent or repeated calls". This is based on 53 complaints filed with the CFPB.
Are complaints against CASH AMERICA INTERNATIONAL, INC. increasing or decreasing? ▼
Complaints against CASH AMERICA INTERNATIONAL, INC. have been stable. The company received 0 complaints in the last 12 months.
What is CASH AMERICA INTERNATIONAL, INC.'s reputation grade? ▼
CASH AMERICA INTERNATIONAL, INC. has a reputation grade of C (score: 65.2/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does CASH AMERICA INTERNATIONAL, INC. respond to consumer complaints? ▼
CASH AMERICA INTERNATIONAL, INC. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 13% of cases.
In how many states does CASH AMERICA INTERNATIONAL, INC. operate? ▼
CASH AMERICA INTERNATIONAL, INC. has received CFPB complaints from consumers in 22 states, with the most complaints from Texas (11 complaints).
What can I do if CASH AMERICA INTERNATIONAL, INC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If CASH AMERICA INTERNATIONAL, INC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |