Total CFPB complaints
34
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 34 complaints
Cascade Collections, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 15 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Cascade Collections, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
7 complaints
- Disclosure verification of debt
Disclosure verification of debt
6 complaints
- False statements or representation
False statements or representation
5 complaints
- Written notification about debt
Written notification about debt
5 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
3 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
F
Grade F · 42.1/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Cascade Collections, Inc.?
Cascade Collections, Inc. has accumulated 34 total CFPB complaints across 15 states, with 1 filed in the most recent 12 months against 33 historical complaints before that window. The trailing-12-month volume represents 2.9% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Disclosure verification of debt", narrowing to "Not given enough info to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 24% timely-response rate against a 7% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 15 states, led by Oregon with 13 and Arizona with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 42.1/100 places Cascade Collections, Inc. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
2.9% of total history
Falling ↓
States active
15
Distinct state filings
Timely response rate
24%
Within CFPB SLA window
Consumer disputes
7%
After company response
Reputation grade
F
42.1/100 composite
Response-quality profile
How Cascade Collections, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 23.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 13.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 26.8%
Share of US states + territories with at least one filed complaint against this collector.
How does Cascade Collections, Inc. compare to its peers?
Cascade Collections, I… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-12 2025-11
Top Consumer Issues
Disclosure verification of debt6 (%)
False statements or representation5 (%)
Written notification about debt5 (%)
Attempts to collect debt not owed7 (%)
Cont'd attempts collect debt not owed3 (%)
Threatened to contact someone or share information improperly1 (%)
Improper contact or sharing of info1 (%)
Most common issue: Disclosure verification of debt — Not given enough info to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Disclosure verification of debt | Not given enough info to verify debt | 6 |
| False statements or representation | Attempted to collect wrong amount | 5 |
| Written notification about debt | Didn't receive enough information to verify debt | 5 |
| Attempts to collect debt not owed | Debt is not yours | 3 |
| Attempts to collect debt not owed | Debt was result of identity theft | 3 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Improper contact or sharing of info | Contacted employer after asked not to | 1 |
Where do complaints against Cascade Collections, Inc. come from?
The states where consumers have filed the most CFPB complaints against Cascade Collections, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Cascade Collections, Inc.
Across 15 states with at least one filing
- Oregon
Oregon
13 complaints
- Arizona 3
Arizona
3 complaints
- California 2
California
2 complaints
- Louisiana 2
Louisiana
2 complaints
- Texas 2
Texas
2 complaints
- Pennsylvania 2
Pennsylvania
2 complaints
- District of Columbia 1
District of Columbia
1 complaints
- Maryland 1
Maryland
1 complaints
Frequently Asked Questions
What is the most common complaint against Cascade Collections, Inc.? ▼
The most common issue consumers report about Cascade Collections, Inc. is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 34 complaints filed with the CFPB.
Are complaints against Cascade Collections, Inc. increasing or decreasing? ▼
Complaints against Cascade Collections, Inc. are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.
What is Cascade Collections, Inc.'s reputation grade? ▼
Cascade Collections, Inc. has a reputation grade of F (score: 42.1/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Cascade Collections, Inc. respond to consumer complaints? ▼
Cascade Collections, Inc. has a 24% timely response rate to CFPB complaints. Consumers disputed the company's response in 7% of cases.
In how many states does Cascade Collections, Inc. operate? ▼
Cascade Collections, Inc. has received CFPB complaints from consumers in 15 states, with the most complaints from Oregon (13 complaints).
What can I do if Cascade Collections, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Cascade Collections, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |