Total CFPB complaints
39
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 39 complaints
Cascade CISS Holdings, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 21 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Cascade CISS Holdings, LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
23 complaints
- Took or threatened to take negative or legal action 4
Took or threatened to take negative or legal action
4 complaints
- False statements or representation 2
False statements or representation
2 complaints
- Written notification about debt 2
Written notification about debt
2 complaints
- Communication tactics 2
Communication tactics
2 complaints
- Confusing or missing disclosures 1
Confusing or missing disclosures
1 complaints
D
Grade D · 57.3/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Cascade CISS Holdings, LLC?
Cascade CISS Holdings, LLC has accumulated 39 total CFPB complaints across 21 states, with 28 filed in the most recent 12 months against 11 historical complaints before that window. The trailing-12-month volume represents 71.8% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 21 states, led by South Carolina with 5 and Georgia with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 57.3/100 places Cascade CISS Holdings, LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
28
71.8% of total history
Rising ↑
States active
21
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
D
57.3/100 composite
Response-quality profile
How Cascade CISS Holdings, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 37.5%
Share of US states + territories with at least one filed complaint against this collector.
How does Cascade CISS Holdings, LLC compare to its peers?
Cascade CISS Holdings,… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-05 2026-02
Top Consumer Issues
Attempts to collect debt not owed23 (%)
Took or threatened to take negative or legal action4 (%)
False statements or representation2 (%)
Confusing or missing disclosures1 (%)
Written notification about debt2 (%)
Communication tactics2 (%)
Didn't provide services promised1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 21 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 4 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 2 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Confusing or missing disclosures | — | 1 |
| Written notification about debt | Notification didn't disclose it was an attempt to collect a debt | 1 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
| Written notification about debt | Didn't receive enough information to verify debt | 1 |
| Didn't provide services promised | — | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
Where do complaints against Cascade CISS Holdings, LLC come from?
The states where consumers have filed the most CFPB complaints against Cascade CISS Holdings, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Cascade CISS Holdings, LLC
Across 21 states with at least one filing
- South Carolina
South Carolina
5 complaints
- Georgia
Georgia
5 complaints
- Florida
Florida
4 complaints
- California
California
3 complaints
- Pennsylvania
Pennsylvania
2 complaints
- Ohio
Ohio
2 complaints
- Texas
Texas
2 complaints
- Michigan
Michigan
2 complaints
Frequently Asked Questions
What is the most common complaint against Cascade CISS Holdings, LLC? ▼
The most common issue consumers report about Cascade CISS Holdings, LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 39 complaints filed with the CFPB.
Are complaints against Cascade CISS Holdings, LLC increasing or decreasing? ▼
Complaints against Cascade CISS Holdings, LLC are rising. The company received 28 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Cascade CISS Holdings, LLC's reputation grade? ▼
Cascade CISS Holdings, LLC has a reputation grade of D (score: 57.3/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Cascade CISS Holdings, LLC respond to consumer complaints? ▼
Cascade CISS Holdings, LLC has a 100% timely response rate to CFPB complaints.
In how many states does Cascade CISS Holdings, LLC operate? ▼
Cascade CISS Holdings, LLC has received CFPB complaints from consumers in 21 states, with the most complaints from South Carolina (5 complaints).
What can I do if Cascade CISS Holdings, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Cascade CISS Holdings, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |