Total CFPB complaints
10
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 10 complaints
CARTER-JONES COLLECTION SERVICE, INC — Debt Collector Complaint Profile
CFPB complaint profile across 4 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about CARTER-JONES COLLECTION SERVICE, INC
- Attempts to collect debt not owed
Attempts to collect debt not owed
4 complaints
- False statements or representation
False statements or representation
2 complaints
- Written notification about debt
Written notification about debt
2 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
2 complaints
B
Grade B · 65.9/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about CARTER-JONES COLLECTION SERVICE, INC?
CARTER-JONES COLLECTION SERVICE, INC has accumulated 10 total CFPB complaints across 4 states, with 0 filed in the most recent 12 months against 10 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was paid", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 4 states, led by Oregon with 5 and Texas with 3, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 65.9/100 places CARTER-JONES COLLECTION SERVICE, INC in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Falling ↓
States active
4
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
B
65.9/100 composite
Response-quality profile
How CARTER-JONES COLLECTION SERVICE, INC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 7.1%
Share of US states + territories with at least one filed complaint against this collector.
How does CARTER-JONES COLLECTION SERVICE, INC compare to its peers?
CARTER-JONES COLLECTIO… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-07 2024-04
Top Consumer Issues
Attempts to collect debt not owed4 (%)
False statements or representation2 (%)
Written notification about debt2 (%)
Took or threatened to take negative or legal action2 (%)
Most common issue: Attempts to collect debt not owed — Debt was paid
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was paid | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
Where do complaints against CARTER-JONES COLLECTION SERVICE, INC come from?
The states where consumers have filed the most CFPB complaints against CARTER-JONES COLLECTION SERVICE, INC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against CARTER-JONES COLLECTION SERVICE, INC
Across 4 states with at least one filing
- Oregon
Oregon
5 complaints
- Texas
Texas
3 complaints
- California 1
California
1 complaints
- Nevada 1
Nevada
1 complaints
Frequently Asked Questions
What is the most common complaint against CARTER-JONES COLLECTION SERVICE, INC? ▼
The most common issue consumers report about CARTER-JONES COLLECTION SERVICE, INC is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 10 complaints filed with the CFPB.
Are complaints against CARTER-JONES COLLECTION SERVICE, INC increasing or decreasing? ▼
Complaints against CARTER-JONES COLLECTION SERVICE, INC are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.
What is CARTER-JONES COLLECTION SERVICE, INC's reputation grade? ▼
CARTER-JONES COLLECTION SERVICE, INC has a reputation grade of B (score: 65.9/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does CARTER-JONES COLLECTION SERVICE, INC respond to consumer complaints? ▼
CARTER-JONES COLLECTION SERVICE, INC has a 100% timely response rate to CFPB complaints.
In how many states does CARTER-JONES COLLECTION SERVICE, INC operate? ▼
CARTER-JONES COLLECTION SERVICE, INC has received CFPB complaints from consumers in 4 states, with the most complaints from Oregon (5 complaints).
What can I do if CARTER-JONES COLLECTION SERVICE, INC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If CARTER-JONES COLLECTION SERVICE, INC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |