Total CFPB complaints
160
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 160 complaints
CARRINGTON MORTGAGE SERVICES, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 37 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about CARRINGTON MORTGAGE SERVICES, LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
31 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
27 complaints
- Written notification about debt
Written notification about debt
20 complaints
- False statements or representation
False statements or representation
14 complaints
- Disclosure verification of debt
Disclosure verification of debt
13 complaints
- Communication tactics 8
Communication tactics
8 complaints
C
Grade C · 60.0/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about CARRINGTON MORTGAGE SERVICES, LLC?
CARRINGTON MORTGAGE SERVICES, LLC has accumulated 160 total CFPB complaints across 37 states, with 15 filed in the most recent 12 months against 145 historical complaints before that window. The trailing-12-month volume represents 9.4% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 99% timely-response rate against a 17% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 37 states, led by Texas with 16 and Georgia with 15, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 60.0/100 places CARRINGTON MORTGAGE SERVICES, LLC in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
15
9.4% of total history
Rising ↑
States active
37
Distinct state filings
Timely response rate
99%
Within CFPB SLA window
Consumer disputes
17%
After company response
Reputation grade
C
60.0/100 composite
Response-quality profile
How CARRINGTON MORTGAGE SERVICES, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 34.1%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 66.1%
Share of US states + territories with at least one filed complaint against this collector.
How does CARRINGTON MORTGAGE SERVICES, LLC compare to its peers?
CARRINGTON MORTGAGE SE… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-07 2026-02
Top Consumer Issues
Written notification about debt20 (%)
Took or threatened to take negative or legal action27 (%)
Attempts to collect debt not owed31 (%)
False statements or representation14 (%)
Disclosure verification of debt13 (%)
Communication tactics8 (%)
Cont'd attempts collect debt not owed6 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 20 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 19 |
| Attempts to collect debt not owed | Debt is not yours | 15 |
| False statements or representation | Attempted to collect wrong amount | 14 |
| Disclosure verification of debt | Not given enough info to verify debt | 13 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 9 |
| Communication tactics | Frequent or repeated calls | 8 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 8 |
| Attempts to collect debt not owed | Debt was paid | 7 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 6 |
Where do complaints against CARRINGTON MORTGAGE SERVICES, LLC come from?
The states where consumers have filed the most CFPB complaints against CARRINGTON MORTGAGE SERVICES, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against CARRINGTON MORTGAGE SERVICES, LLC
Across 37 states with at least one filing
- Texas
Texas
16 complaints
- Georgia
Georgia
15 complaints
- California
California
11 complaints
- Florida
Florida
10 complaints
- North Carolina
North Carolina
10 complaints
- Louisiana
Louisiana
9 complaints
- Maryland
Maryland
7 complaints
- Massachusetts
Massachusetts
7 complaints
Frequently Asked Questions
What is the most common complaint against CARRINGTON MORTGAGE SERVICES, LLC? ▼
The most common issue consumers report about CARRINGTON MORTGAGE SERVICES, LLC is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 160 complaints filed with the CFPB.
Are complaints against CARRINGTON MORTGAGE SERVICES, LLC increasing or decreasing? ▼
Complaints against CARRINGTON MORTGAGE SERVICES, LLC are rising. The company received 15 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is CARRINGTON MORTGAGE SERVICES, LLC's reputation grade? ▼
CARRINGTON MORTGAGE SERVICES, LLC has a reputation grade of C (score: 60.0/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does CARRINGTON MORTGAGE SERVICES, LLC respond to consumer complaints? ▼
CARRINGTON MORTGAGE SERVICES, LLC has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.
In how many states does CARRINGTON MORTGAGE SERVICES, LLC operate? ▼
CARRINGTON MORTGAGE SERVICES, LLC has received CFPB complaints from consumers in 37 states, with the most complaints from Texas (16 complaints).
What can I do if CARRINGTON MORTGAGE SERVICES, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If CARRINGTON MORTGAGE SERVICES, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |