This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 170 complaints

Carrington Mortgage Services, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 36 states, reputation grade C.

Complaints by issue type

What consumers report about Carrington Mortgage Services, LLC

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 60.0/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Carrington Mortgage Services, LLC ranks ahead of 43% of the 5,283 collectors PlainCollector grades - 57% keep a cleaner CFPB record, on 170 all-time complaints and a 99% timely-response rate.

43rd pct
reputation rank of 5,283 graded collectors
170
CFPB complaints, all-time
99%
answered inside the CFPB window
24
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Carrington Mortgage Services, LLC?

Carrington Mortgage Services, LLC has accumulated 170 total CFPB complaints across 36 states, with 24 filed in the most recent 12 months against 146 historical complaints before that window. The trailing-12-month volume represents 14.1% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Didn't receive enough information to verify debt". The company posts a 99% timely-response rate against a 17% consumer-dispute-after-response rate.

Complaints have been recorded across 36 states, led by Georgia with 18 and Texas with 17. Normalized against the full CFPB collector database, the reputation score of 60.0/100 places Carrington Mortgage Services, LLC in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

170

mid-volume (CCDB)

Last 12 months

24

14.1% of all-time complaints

Falling ↓

States active

36

multi-region footprint

Timely response rate

99%

excellent band

Consumer disputes

17%

average (vertical avg ~19%)

Reputation grade

C

60.0/100 composite

How does Carrington Mortgage Services, LLC's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

60 43rd percentile higher than 43% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Carrington Mortgage Services, LLC versus the debt-collection vertical average.

Timely response within SLA 99.4%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 17.1%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 64.3%

Share of US states + territories with at least one filed complaint against this collector.

How does Carrington Mortgage Services, LLC compare to its peers?

How does CARRINGTON MORTGAGE SERVICES, LLC compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
CARRINGTON MORTGAGE SE… National average
Complaints (last 12 mo)lower is better
24
1
268
Timely-response ratehigher is better
99%
81%
91%
Consumer-dispute ratelower is better
17%
5%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-03 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 43
Took or threatened to take negative or legal action - 38
Written notification about debt - 24
False statements or representation - 16
Communication tactics - 16
Disclosure verification of debt - 15
Cont'd attempts collect debt not owed - 13
Taking/threatening an illegal action - 3
Improper contact or sharing of info - 1
Electronic communications - 1

Where do complaints against Carrington Mortgage Services, LLC come from?

Carrington Mortgage Services, LLC's own per-state count, not a national baseline.

Top states by complaints against Carrington Mortgage Services, LLC

Across 36 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Carrington Mortgage Services, LLC contacts you

A grade of C signals how Carrington Mortgage Services, LLC's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Carrington Mortgage Services, LLC and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Carrington Mortgage Services, LLC ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Carrington Mortgage Services, LLC? ▼

The most common issue consumers report about Carrington Mortgage Services, LLC is "Attempts to collect debt not owed", specifically "Didn't receive enough information to verify debt". This is based on 170 complaints filed with the CFPB.

Are complaints against Carrington Mortgage Services, LLC increasing or decreasing? ▼

Complaints against Carrington Mortgage Services, LLC are falling. The company received 24 complaints in the last 12 months, showing improvement over prior periods.

What is Carrington Mortgage Services, LLC's reputation grade? ▼

Carrington Mortgage Services, LLC has a reputation grade of C (score: 60.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Carrington Mortgage Services, LLC respond to consumer complaints? ▼

Carrington Mortgage Services, LLC has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.

In how many states does Carrington Mortgage Services, LLC operate? ▼

Carrington Mortgage Services, LLC has received CFPB complaints from consumers in 36 states, with the most complaints from Georgia (18 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.