Total CFPB complaints
117
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 117 complaints
Capital Link Management, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 31 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Capital Link Management, LLC
- Communication tactics
Communication tactics
49 complaints
- Threatened to contact someone or share information improperly
Threatened to contact someone or share information improperly
23 complaints
- Attempts to collect debt not owed 18
Attempts to collect debt not owed
18 complaints
- Written notification about debt 4
Written notification about debt
4 complaints
- Electronic communications 3
Electronic communications
3 complaints
- Took or threatened to take negative or legal action 3
Took or threatened to take negative or legal action
3 complaints
F
Grade F · 49.1/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Capital Link Management, LLC?
Capital Link Management, LLC has accumulated 117 total CFPB complaints across 31 states, with 0 filed in the most recent 12 months against 117 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Threatened to contact someone or share information improperly", narrowing to "Talked to a third-party about your debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 89% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 31 states, led by Texas with 15 and Florida with 11, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 49.1/100 places Capital Link Management, LLC in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Falling ↓
States active
31
Distinct state filings
Timely response rate
89%
Within CFPB SLA window
Reputation grade
F
49.1/100 composite
Response-quality profile
How Capital Link Management, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 88.9%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 55.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Capital Link Management, LLC compare to its peers?
Capital Link Managemen… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2022-01 2024-04
Top Consumer Issues
Threatened to contact someone or share information improperly23 (%)
Communication tactics49 (%)
Attempts to collect debt not owed18 (%)
Written notification about debt4 (%)
Electronic communications3 (%)
Took or threatened to take negative or legal action3 (%)
Most common issue: Threatened to contact someone or share information improperly — Talked to a third-party about your debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 23 |
| Communication tactics | Frequent or repeated calls | 21 |
| Attempts to collect debt not owed | Debt is not yours | 14 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 14 |
| Communication tactics | Used obscene, profane, or other abusive language | 11 |
| Written notification about debt | Didn't receive enough information to verify debt | 4 |
| Attempts to collect debt not owed | Debt was result of identity theft | 4 |
| Electronic communications | Frequent or repeated messages | 3 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 3 |
| Communication tactics | Called before 8am or after 9pm | 3 |
Where do complaints against Capital Link Management, LLC come from?
The states where consumers have filed the most CFPB complaints against Capital Link Management, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Capital Link Management, LLC
Across 31 states with at least one filing
- Texas
Texas
15 complaints
- Florida
Florida
11 complaints
- California
California
11 complaints
- Ohio
Ohio
10 complaints
- Louisiana
Louisiana
7 complaints
- Missouri
Missouri
6 complaints
- Wisconsin 5
Wisconsin
5 complaints
- New York 4
New York
4 complaints
Frequently Asked Questions
What is the most common complaint against Capital Link Management, LLC? ▼
The most common issue consumers report about Capital Link Management, LLC is "Threatened to contact someone or share information improperly", specifically "Talked to a third-party about your debt". This is based on 117 complaints filed with the CFPB.
Are complaints against Capital Link Management, LLC increasing or decreasing? ▼
Complaints against Capital Link Management, LLC are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.
What is Capital Link Management, LLC's reputation grade? ▼
Capital Link Management, LLC has a reputation grade of F (score: 49.1/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Capital Link Management, LLC respond to consumer complaints? ▼
Capital Link Management, LLC has a 89% timely response rate to CFPB complaints.
In how many states does Capital Link Management, LLC operate? ▼
Capital Link Management, LLC has received CFPB complaints from consumers in 31 states, with the most complaints from Texas (15 complaints).
What can I do if Capital Link Management, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Capital Link Management, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |